Internal IT & HR Helpdesk Agent
Answers employee IT and HR questions from your internal knowledge, clearing the routine tickets your own teams field.
The Internal IT & HR Helpdesk Agent turns the same approach used for customers onto your own employees: answering the routine IT and HR questions that fill internal queues, from access requests to policy questions. It frees your internal teams from repetitive tickets to focus on the work that needs them.
How it works
The agent answers from your internal knowledge through Answer, resolves the routine requests through Autopilot, and routes anything sensitive or approval-bound to the right person through Assist. Audit reviews resolutions and flags gaps in the internal Knowledge Center.
Example requests it handles
- How do I request access to a tool?
- What is the policy on remote work?
- My laptop will not connect to the VPN.
- How many leave days do I have left?
In your industry
- Clears routine internal IT and HR tickets so your teams focus on real work.
- Handles internal helpdesk volume alongside client support.
- Answers employee IT and HR questions from internal knowledge.
- Supports staff and faculty with IT and HR questions.
- Answers employee service questions with a clear record.
- Resolves internal access and tooling questions for consultants.
In Auralis
Auralis delivers this agent through Answer grounded in your internal knowledge and Autopilot for the routine requests, routing sensitive ones to a person via Assist and improving the internal knowledge through Audit.