Installation & Configuration Agent
Walks customers through install and configuration step by step, resolving the common setup errors before they escalate.
The Installation & Configuration Agent guides customers through getting a product installed and configured correctly: the steps, the settings, and the errors that show up part-way through. It resolves the common setup problems so they do not turn into escalations to your engineers.
How it works
The agent follows your installation and configuration guides through Answer, walks the customer through each step through Autopilot, and resolves the known setup errors. Harder cases are escalated through Assist with the steps tried and the configuration details, and Audit feeds recurring blockers back into the Knowledge Center.
Example requests it handles
- How do I install this?
- The configuration is not working.
- I am getting an error during setup.
- Which settings do I need to change?
In your industry
- Walks implemented clients through configuration and module setup.
- Guides merchants through terminal and software installation.
- Helps field teams configure devices and workflows correctly.
- Resolves common product configuration errors before engineering sees them.
- Guides users through setup and integration configuration in-product.
- Handles end-user install and configuration tickets first line.
- Supports installation and configuration of devices and software.
In Auralis
Auralis delivers this agent through Answer for the grounded steps and Autopilot for the known fixes, escalating harder cases via Assist with the configuration attached and feeding gaps back through Audit.