OEM Medical Device Manufacturers
$0.8M / year lost to avoidable field service visits at $500–$2,000 per dispatch
$0.35M / year in avoidable escalations from support agents lacking device-specific troubleshooting context
$0.4M / year from long agent onboarding cycles and heavy dependence on senior technicians for routine queries
Auralis AI agents make this real; they turn scattered product knowledge into consistent action, learn from every ticket and service visit, and raise performance across support desk and field operations.
Support coverage
Auto-draft troubleshooting replies with citations from product manuals and service bulletins, prompt for missing alarm codes or device details, record call notes and dispositions in one click.
Voice memo to structured visit notes; attach photos, part numbers, and device readings; sync to the ticket when the engineer is back online.
Mine recurring device issues; propose macros and SOP updates, keep versions, roles, and review history for consistent troubleshooting across shifts and regions.
Suggest likely diagnostic steps and required spare parts from similar cases; raise first-visit fix rates and cut return trips.
Ask once, get step-by-step answers with line-level citations from product manuals, training materials, service bulletins, and prior tickets.
Track known device faults, firmware issues, and product recalls; surface the right note to agents in context during live troubleshooting.
Watch device fleets for repeat alarms and fault patterns; alert and route with owner, priority, and SLA.
Turn ticket volume into actionable insights by surfacing recurring issues, trend shifts, and top drivers, so product and engineering teams can fix the root causes.
Deflection, AHT, FCR, field visits, MTTR; drill down by device model, alarm type, customer site, or region to spot risks early.
Minneapolis, MN, USA
OEM Medical Device Manufacturers
10,000+
“As an OEM operating across complex supply chains and stringent compliance environments, we cannot afford inefficiencies at the support layer. Auralis provided a knowledge infrastructure that handles the operational load, managing hundreds of queries a day in a fully automated manner, so our team is not burdened by routine escalations. We have gained back over 15 hours each week, and the team is now focused on the problems that move the business forward.”
Willian Souza
Chief Executive Officer
Pre dispatch checklists and parts hints from similar cases help increase first visit fix rates and reduce return trips.
Real time analytics on deflection, AHT, field visits, MTTR, and alarm patterns, with the ability to drill down by device model, customer site, or region.
Whether it’s help desks, documentation, videos, CRMs, e-commerce, or customer support tools, Auralis enhances your workflow by integrating with all major platforms. Any platform with an API can be integrated with Auralis
We don’t just implement AI. We make it work securely and seamlessly for your business.
We do the hard work: data clean-up, model training, integrations, monitoring, and maintenance. All managed by us, so you don’t need a data science team.
Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We don’t take generic models and try to fit you in like most of the other solutions in the market.
Instantly integrates with over 500+ tools that your team already uses out of the box. Anything with an API can be integrated with.
Seamlessly orchestrate public and open-source LLMs, or bring your own, and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.
Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.
Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).
Guides, checklists, and frameworks to help you choose and deploy AI with confidence.
Choosing the right AI agent can make or break your customer experience. This guide walks you through the key questions to ask and factors to consider before investing in an AI agent for your business.
Get the AI Agent Buying GuideUnderstand the hidden risks of deploying AI in customer-facing support operations.
Get the Risks One PagerA concise breakdown to help you decide when to build your own AI agent or buy a proven solution.
Get the Build vs Buy One PagerA structured checklist to evaluate and select the best AI automation framework for your team.
Get the Framework ChecklistEverything you need to know about keeping your AI deployments compliant and your customer data protected.
Get the Security GuideLooking for details to help you decide?
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We set targets only after establishing a baseline, as Auralis improves the drivers that impact remote resolution and MTTR, such as cited diagnostic steps, pre dispatch checklists, parts hints, and standardized notes, with results tracked by device model and customer site and reported weekly to ensure adjustments are data led.
We connect to common helpdesks and ITSM platforms out of the box, including ServiceNow, Zendesk, Jira Service Management, Freshdesk, and Salesforce Service Cloud, while documentation sources such as Confluence, SharePoint, Google Drive, and OneDrive are supported via native APIs, and device management and CRM integrations are scoped during onboarding.
Yes, we integrate with your IdP for SSO and group sync, then honor each source’s ACLs, with permission aware queries ensuring agents only see items they are entitled to, and all views and actions recorded in an audit log, with an architecture designed to align with medical device regulatory requirements.
Yes. Answers include line-level citations with hover previews; clicking opens the original product manual, service bulletin, or prior ticket at the referenced location. This keeps responses verifiable and simplifies quality and regulatory review.
See what AI-powered support can do for your organization.
