What is Auralis for office technology dealers?

Auralis is an AI customer-support platform for office-technology businesses — copier dealers, managed print providers, and POS integrators. It automatically handles supplies reorders, meter questions, and service-ticket intake across chat, email, and phone, resolving up to ~70% of requests without a human agent.

Does Auralis integrate with e-automate?

Yes. Through Auralis's ECI partner integration, approved dealer data — contracts, meter reads, and supplies status — syncs read-only into the Auralis Knowledge Center. The AI answers customer questions from that data. Nothing is written back into e-automate, so your system of record stays untouched.

Will the AI make up answers or quote wrong pricing?

No. Auralis answers only from your Knowledge Center — a governed library of content you approve. If an answer isn't in there, the AI escalates to your team instead of guessing. That's the safeguard that keeps contract terms, pricing, and SLAs accurate.

Can Auralis handle phone calls, not just chat?

Yes. The Answer module handles inbound phone calls with AI voice, including transcription and sentiment analysis. It can resolve routine calls — supplies reorders, ticket status, meter questions — and route anything complex to the right person, around the clock.

How long does it take a dealership to get started?

Setup starts with connecting your knowledge sources — help content, policies, and, via the ECI partner integration, approved e-automate data — into the Knowledge Center. From there you turn on channels one at a time: chat first is typical, then email and phone. Book a demo and we'll scope it against your ticket volume.

AI Support Software for Office Technology Dealers

The support work that buries a dealership

You know the pattern. A customer emails at 4:55 pm because the toner light is on. Another calls to dispute a meter invoice — they swear they didn't print 40,000 pages. A third machine is down at a law firm and the office manager wants a tech now. Your dispatcher is juggling calls, your service desk is retyping the same answers, and the after-hours voicemail box fills up every weekend.

None of this work is hard. Almost all of it is repetitive. A supplies reorder, a meter-read question, a "what's the status of my ticket?" call — each one follows the same script, pulled from the same contract and device data you already keep in e-automate. That's exactly the kind of work AI should be doing, so your people can handle the calls that actually need a human.

Who Auralis serves in office technology

Auralis works across the office-technology world. Pick your lane:

Managed Print / MPS providers

You manage customer printer fleets and bill per page. Your inbox is toner reorders, device-down tickets, and meter questions — and every deflected ticket protects your per-page margin.

Copier & office-equipment dealers

You sell, lease, and service copiers under contract. Your support desk lives on the phone. Auralis answers, routes, and resolves — using only your approved answers, so nobody gets quoted the wrong price.

Retail-tech & POS integrators

You install and support point-of-sale systems for stores. When a register goes down on a Saturday, the merchant needs help immediately — not Monday morning.

How Auralis maps to dealer jobs

Auralis has five modules. Here's what each one does in dealer terms:

Dealer job	How it works today	Auralis module	What changes
Supplies reorders ("we need toner")	Customer calls or emails; an agent looks up the contract and places the order	Autopilot — AI agents on chat and messaging	The request is confirmed and logged automatically, any hour of the day
Meter & billing questions	Agent digs through contract terms and meter history to explain an invoice	Autopilot + Knowledge Center	AI answers from approved contract and meter data — consistently, without digging
Service tickets & dispatch intake	Dispatcher gathers machine, location, and fault details by phone	Assist — AI co-pilot that also manages tickets	Tickets arrive pre-filled and triaged; agents work ~5x more productively
Inbound phone calls	Front desk answers, transfers, takes messages	Answer — AI voice with transcription and sentiment	Calls are handled or routed 24/7; every call is transcribed
Support quality control	A manager spot-checks a handful of calls	Audit — automatic QA scoring	Every conversation, bot and human, is scored automatically
"Where do the answers come from?"	Tribal knowledge, old PDFs, whoever's been there longest	Knowledge Center — your single, governed source of truth	AI answers only from content you've approved, so it never makes things up

Service and dispatch is a deep enough job that it has its own page — see AI for dealer service & dispatch.

Built around e-automate

The e-automate connection. Most dealerships run their whole business on e-automate, ECI's ERP for the office-technology industry. Through Auralis's ECI partner integration, approved dealer data — contracts, meter reads, supplies status — syncs read-only into the Auralis Knowledge Center. Your AI answers from the same system of record your team already trusts, and nothing writes back into your ERP.

See the e-automate AI assistant integration →

What dealers see

Auralis resolves up to ~70% of requests automatically. The requests that do need a human arrive triaged and pre-drafted, which is how support teams get to roughly 5x agent productivity — the same headcount handling far more, faster.

"Our dealers' customers don't care whether it's a person or an AI answering — they care that the answer is right and it comes now. Auralis gives our support team both." — Chad Smith, COO, TRUNO

See it on your own tickets

Bring a week of real support requests and we'll show you which ones Auralis would have resolved automatically.

AI Support for Office Technology Dealers