Is Auralis service dispatch software?

No. Auralis is an AI customer-support platform that sits on top of your dispatch software and e-automate. It does not schedule technicians or replace your dispatch board. It deflects the status calls and tier-1 troubleshooting that interrupt dispatchers, resolving up to ~70% of requests automatically before a human sees them.

How does the AI know a ticket's status?

Through Auralis's ECI partner integration, approved dealer data — including ticket status — syncs read-only into the Knowledge Center, the governed source the AI answers from. When a customer asks "is it fixed yet?", the AI reads the current status and answers instantly. It never writes to e-automate or changes a record.

Can it fix machines without sending a technician?

For tier-1 issues, often yes. The AI walks the customer through your own approved troubleshooting steps — clearing jams, resetting error codes, reseating cables. If those steps resolve it, no ticket and no truck roll. If not, the AI captures everything a dispatcher needs and logs a clean ticket.

What happens when the AI can't resolve an issue?

It hands off cleanly. The AI captures the customer, device, model, serial, location, symptoms, and error codes, then creates a complete ticket for your team. Assist, the agent co-pilot, drafts responses for whoever picks it up. Nothing is guessed: if the answer is not in approved content, the AI escalates instead.

Does it cover phones and after-hours calls?

Yes. Answer, the AI voice module, handles inbound calls around the clock with transcription and sentiment, and Autopilot covers chat and messaging. A device-down report at 6:45 pm gets triaged at 6:45 pm — so your dispatcher starts the morning with a ready-to-route ticket, not a voicemail backlog.

AI Service Dispatch Software for Dealers

The calls that keep your dispatchers from dispatching

Dispatch — deciding which technician goes to which broken machine, and when — is skilled work. But ask any service manager what actually fills the dispatcher's day, and it is not scheduling. It is interruptions:

Status-check calls. "Where's my tech?" "Is it fixed yet?" "Did the part come in?" The answer already exists in your system. Someone still has to stop and read it out.
Tickets that never needed a truck. A paper jam. A loose cable. An error code that clears with a power cycle. The customer calls, a ticket gets opened, a technician drives out — for a two-minute fix.
The same triage questions, every time. Model, serial, location, what the display says. Your team asks them on every call before real work can start.
After-hours reports. A machine goes down at 6 pm. Nobody logs it until morning, so the customer waits — and calls twice.

Every one of those interruptions delays the schedule your dispatcher is actually paid to run.

Triage and deflection, before a human sees the ticket

Here is the flow when a customer reports a problem through Auralis:

The customer reaches out — website chat, messaging, or phone, any hour.
The AI identifies the customer and device from approved dealer data synced read-only into the Knowledge Center, so nobody has to hunt for a serial number.
It runs tier-1 troubleshooting — the "have you tried" steps, drawn from your own approved fix guides. Jam cleared, code reset, cable reseated: no ticket, no truck.
If a technician is genuinely needed, the AI captures model, serial, location, symptoms, and error codes, and logs a clean, complete ticket. Your dispatcher gets something ready to route — not a voicemail that says "the copier's broken again."

The result: dispatchers see fewer tickets, and the ones they see are ready to schedule.

Status updates without the status calls

"Where's my tech?" is the single most common interruption in a service operation. With Auralis, ticket status syncs read-only from e-automate into the Knowledge Center, so the AI can answer it directly — ticket open, technician assigned, visit scheduled — in chat or on the phone. The customer gets an instant answer. Your dispatcher never picks up. (See the service-ticket status use case for the full flow.)

How the Auralis modules map to a service operation

Autopilot — the AI chat agent that triages issues, runs troubleshooting, and answers status questions on your website and messaging channels.
Answer — AI phone coverage with transcription and sentiment, so the 6 pm device-down call gets handled at 6 pm.
Assist — a co-pilot for the tickets that do reach your team: it drafts replies from the Knowledge Center and manages the ticket queue.
Audit — automatically scores every conversation, bot and human, so service quality never drifts.
Knowledge Center — the single governed source the AI answers from: your fix guides plus approved dealer data. The AI never makes things up.

Across a service desk, that combination adds up to roughly ~5x agent productivity — the same team covering far more machines.

Not field service management software — the layer on top of it

To be direct about the category: Auralis is not field service management software. Your dispatch board, technician schedules, routing, and parts logistics stay exactly where they are. Auralis is the customer-facing AI layer that sits on top — it absorbs the calls, chats, and status checks about service so the humans running dispatch can focus on dispatch. If you are weighing tools, see how Auralis compares to field-service platforms in our comparison guide.

Built on your e-automate data

Auralis connects to e-automate, the ERP most dealers run their service operation on, through our ECI partner integration. Approved dealer data — contracts, device status, ticket status — syncs read-only into the Knowledge Center. The AI answers from that data; it never writes to your ERP or touches a record. Full details on the e-automate AI assistant integration page.

See it on your own service queue

Bring a real ticket — a status-check call, a paper jam, an after-hours device-down report — and watch Auralis handle it.

AI for Dealer Service & Dispatch