AI Agents for Managed Print and Office Technology Dealers

Through direct integration via API, SFTP, or scheduled exports. Auralis monitors the handoffs between meters, contracts, billing, service, and parts, and can safely post meters, create service calls, and start RMAs where you allow it.

The routine ones that fill your queue: meter reads, supplies and toner reorders, printer-offline triage, contract and billing lookups, parts and RMA steps, and service-call or dispatch status, with a clean handoff to your team on anything that needs a human.

Both. Beyond answering, Auralis can execute safe actions such as posting meters, creating service calls, queueing invoices, and starting RMAs, each with approvals, SLAs, and an audit trail so nothing happens without traceability.

Up to around 70% of incoming support autonomously in our highest observed result to date, which drives up to a roughly 60% drop in cost to serve. Exact figures vary by dealer; see our outcomes methodology for how these are measured. The rest reaches your team as a clean, fully-contextual escalation.

Techs get pre-visit context, part hints from similar cases, and contract and service history from e-automate on site, plus guided steps that raise first-visit completeness, so they stop calling the office and fewer trucks roll twice.

No. Auralis deploys alongside your existing e-automate environment with no rip and replace. You start on your highest-impact flows and expand from there at your own pace.

Days, not months. Auralis is fully managed, so the data clean-up, training, integrations, and monitoring are handled for you.

Auralis is built to ISO 27001, SOC 2 Type II, GDPR, and HIPAA-ready standards, is LLM-agnostic, and can run on cloud, private, or on-premise to match your compliance needs.

Auralis answers from approved knowledge and authorized dealer data. When the required evidence is unavailable or confidence is low, it abstains and routes the request to a human. A low-confidence question becomes a clean, fully-contextual handoff to your team, rather than a made-up answer.

Auralis is a managed subscription priced on your support volume and the workflows you switch on, not per seat. Most dealers start with a scoped pilot on their highest-volume ticket types and expand from there. Talk to us for a quote against your e-automate ticket mix.

Auralis fits copier, print, and office-technology dealers running ECI e-automate who handle a steady volume of meter, supplies, contract, billing, and dispatch questions across a help desk and a field team. Dealers with at least a few thousand support interactions a month tend to see the fastest payback.