Meter-Billing Support for e-automate Dealers
Auralis handles the meter and billing questions that flood your help desk — reading, validating, and (with approval) writing meter data back to e-automate, and explaining every invoice line from your own data.
What Auralis does for meter billing
Does it explain invoices?
Yes — GA. Auralis reads e-automate billing data and explains line items, meter tiers, and overage charges in plain language.
Does it collect meter reads?
Yes — GA. Auralis captures reads from customers, devices, and email and prepares them for e-automate.
Does it validate reads?
Yes — GA. Auralis checks each read against history and contract terms and flags anomalies before anything posts.
Does it write reads back?
Yes — GA, with approval. Auralis writes validated reads back to e-automate; you set which writes need human sign-off.
How it works on real tickets
Invoice explanation
Source: e-automate invoice #INV-4821 (anonymized). Customer asks why this month is higher. Answer: Auralis explains the color overage (2,140 clicks above the plan tier) and the exact rate. Escalation: none needed. Write-back: none — read-only lookup.
Missing / incorrect meter read
Source: device serial ****7731, no read for the current cycle. Auralis requests the read, validates it against the last 6 cycles, catches a transposed digit, and — after your approval — writes the corrected read to e-automate. Escalation: flagged to billing only if the customer disputes.
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See meter-billing support with your e-automate data
We'll show Auralis answering real meter and billing questions against a sample of your own e-automate data.