AI for Managed Print (MPS) Providers

The tickets eating your per-page margin

If you run an MPS fleet, you know exactly what fills your support queue. It is not complicated work. It is the same three requests, hundreds of times a month:

• Reactive supplies calls. "We're out of toner for the machine on the third floor." The customer does not know the model, the serial, or the contract. Your agent spends ten minutes looking it all up.
• After-hours device-down tickets. A copier jams at 6:45 pm. Nobody is on the desk. The customer emails, waits until morning, and starts the day frustrated.
• Meter and billing questions. "Why is this month's invoice higher?" It is almost always a meter read — the page count the device reports — meeting per-click (CPC) billing, the per-page rate in the contract. Explaining it takes an agent fifteen minutes. Every time.

None of these tickets grows revenue. Under a per-page contract, every one of them costs you margin. That is the problem Auralis was built to remove.

What Auralis automates for MPS providers

• Supplies and toner reorders. Autopilot, our AI chat agent, identifies the customer and device, checks contract coverage, and confirms the reorder — no agent involved. (See the supplies reorder use case for the full flow.)
• Device-down triage, 24/7. The AI walks the customer through known fixes from your Knowledge Center. If the machine still needs a technician, it captures model, serial, location, and symptoms so your dispatcher gets a clean, ready-to-route ticket.
• Meter and billing questions. The AI explains the invoice using your approved contract and meter-read data — what a meter read is, what the per-click rate covers, why the number moved.
• Phone coverage. Answer, our AI voice module, handles inbound calls with transcription and sentiment, so after-hours device-down calls get a response at 6:45 pm, not 9:00 am.
• Agent assist on everything else. For the tickets that do reach a human, Assist drafts replies from the Knowledge Center, and Audit scores every conversation — bot and human — so quality never drifts.

Before and after: a toner-low call

	Before Auralis	With Auralis
Customer	Calls the desk, waits on hold	Asks in chat or by phone, any hour
Identification	Agent asks for model, serial, contract	AI matches customer and device from synced data
Resolution	Agent creates order manually (~10–15 min)	AI confirms coverage and logs the reorder in seconds
Your agent	Handled it end to end	Never touched it — free for fleet reviews and renewals

Multiply that across every routine ticket and the effect is roughly 5x agent productivity: the same team supports a much larger fleet, or the same fleet with far less headcount pressure.

Built for the ECI stack you already run

Most MPS providers run their business on e-automate and monitor fleets with Printanista or FMAudit. Auralis plugs into that stack through our ECI partner integration: it syncs approved dealer data — contracts, meter reads, supplies status — read-only into the Knowledge Center. The AI answers from that data; it never writes to your ERP or changes a record.

• e-automate AI assistant integration
• Printanista AI support integration
• FMAudit AI support integration

So when Printanista flags low toner or FMAudit collects a meter read, that context is already in front of the AI when your customer asks about it.

Not print-management software — the AI support layer on top

To be clear about the category: Auralis is not print-management or print-governance software. Tools like PaperCut and Pharos control who can print, track output, and enforce print policy inside your customers' environments. They are good at that, and Auralis does not replace them.

Auralis sits on top of your existing stack — e-automate, Printanista or FMAudit, and any print-management tools — and automates the customer-support side: the calls, chats, and emails your fleet generates. If you searched "managed print software" looking for governance, that is PaperCut's job. If you want the support tickets around your fleet handled automatically, that is ours.

The economics, in MPS terms

Your revenue is fixed per page. Your support cost is not. Every reactive supplies call, every after-hours escalation, every fifteen-minute billing explanation comes straight out of your per-page margin. Deflecting up to ~70% of those requests automatically doesn't just make customers faster to help — it changes the unit economics of every contract you hold, and lets you take on more devices without adding desk headcount.

Ready to see it on your fleet?

Bring a real ticket — a toner reorder, a meter dispute, an after-hours device-down call — and watch Auralis resolve it.

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