Printanista + Auralis: Put Your Device Monitoring Data to Work in Support

What is Printanista?

Printanista is ECI's remote device-monitoring tool. It watches the printers and copiers in your customers' offices, auto-detects low toner and device faults, collects meter reads (the page counts you bill on), and feeds that data into e-automate. If you run a managed fleet today, there is a good chance Printanista is already the tool watching it.

Monitoring sees the problem. Your customers still call about it.

Here is the gap most dealers live with: Printanista knows a device is low on toner before the customer does. It knows a fault code fired at 9:14 am. But that knowledge sits in a dashboard — and the customer still calls your desk to ask:

• "The screen says toner low. Is a cartridge coming, or do I need to order one?"
• "The machine's showing an error. Do you already know about it?"
• "Did you get the page count off our device, or do I need to send a reading?"

Your agents then re-discover, one lookup at a time, what your monitoring tool already knew. That is wasted motion on every single call.

How Auralis uses Printanista data

Through the ECI partner integration, approved dealer data syncs read-only into the Knowledge Center — the single governed source Auralis answers from. Printanista's device-monitoring signals (toner levels, alerts, meter reads) sit alongside your contracts, supplies status, and ticket status from e-automate. So when a customer asks, the AI answers from live device context instead of asking the customer to describe their printer:

1. Printanista detects the condition — toner running low, a fault code, a fresh meter read.
2. That data informs the Knowledge Center, alongside the contract and supplies status the AI already holds.
3. The customer asks — on chat or phone — and Autopilot or Answer responds with specifics: which device, what the alert means, whether supplies coverage applies, what happens next.
4. If a human is needed, the AI hands off a ticket that already names the device and the alert. And where your team pairs monitoring alerts with outbound updates, Autopilot's messaging channels can carry those customer communications too — ask us about proactive workflows in the demo.

The difference customers feel: they stop reporting problems you already knew about, and start getting answers that prove you were ahead of them.

Where each Auralis module fits

• Autopilot answers device and supplies questions in chat and messaging, informed by monitoring data.
• Answer does the same on the phone, with transcription and sentiment.
• Assist gives your human agents the same device context when a ticket escalates.
• Audit scores every conversation so answer quality stays consistent.
• Knowledge Center is where it all lives — governed, approved, read-only synced. The AI never invents a toner level.

Across the routine device and supplies traffic, that is how support teams reach roughly ~5x agent productivity.

Printanista feeds e-automate. Auralis connects to both.

Printanista does not work alone — it feeds e-automate, the ERP at the center of your dealership. Auralis's ECI partner integration syncs approved dealer data (contracts, meter reads, supplies and device status, ticket status) read-only into the Knowledge Center, so monitoring signals and business records inform the same answer. Start with the e-automate AI assistant integration, and see the full stack on our office-technology integrations page.

See your fleet data answering its own tickets

Bring a real scenario — a toner-low alert, a fault code, a meter question — and watch Auralis handle it with your monitoring context.

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