AI for Copier & Office-Equipment Dealers

Your service desk, on a Tuesday morning

You know the calls. You have taken them yourself.

• "The copier on two is jamming again. Can someone come out?"
• "We need toner for the Ricoh in accounting."
• "This invoice is higher than last month's. What are we being charged for?"

Every one of those calls matters to the customer. Almost none of them needs a person to answer. But your team picks up each one, looks up the account, asks the same questions, and types the same ticket — while the next caller sits on hold. That is the day, most days.

Auralis takes those calls off your desk. Your people handle the tricky ones: the escalations, the upset customers, the machine sale that starts as a service call.

What it handles for a dealership

• Service scheduling. A customer reports a broken machine. The AI identifies the device, tries the known quick fixes first, and if a technician is needed, logs a complete ticket — model, serial, location, symptom — ready for your dispatcher to route.
• Supply orders. "We need toner" becomes a confirmed order in one conversation. The AI knows which devices are on the account and what the contract covers.
• Meter billing. When a customer questions an invoice, the AI explains it plainly: the meter read (the page count from the machine) and the per-page rate on their contract. The most repetitive call your desk takes, answered instantly and correctly.

The phone is the big one

Most dealer support still arrives by phone. That is why Answer, our AI voice module, matters most for dealerships.

Answer picks up your support line and holds a natural conversation — no "press 3 for service" maze. It resolves the routine calls end to end: books the service visit, takes the supply order, explains the invoice. When a call needs a human, it routes it to the right person with the details already captured, so your customer never repeats themselves. Every call is transcribed, and sentiment is tracked, so you can finally see what your phone traffic actually looks like.

And it never sleeps. The 7 pm "machine is down" call gets answered at 7 pm.

Chat and email are covered too — Autopilot handles those channels, Assist drafts replies for your team on the tickets that do reach them, and Audit quality-scores every conversation. In practice, teams get roughly 5x more productive, because the AI absorbs the volume and your people work the exceptions.

It works with e-automate

You run your dealership on e-automate. Auralis connects to it through our ECI partner integration: approved dealer data — contracts, meter reads, supplies status — syncs read-only into the Knowledge Center, the library the AI answers from. Auralis reads that data to answer customers accurately; it never writes to e-automate or changes a record. Your ERP stays exactly as it is.

See the e-automate AI assistant integration for how it works.

You control every answer

The worry every dealer raises first: "What if the AI tells my customer something wrong — a made-up price, a discount we never offered?"

It can't. Auralis answers only from the Knowledge Center — your approved documents, policies, and the data synced from e-automate. If the answer is not in there, the AI says so and hands the conversation to your team. It will not invent pricing, guess at contract terms, or promise a response time you never agreed to. You decide what it knows, and you can update or remove content anytime.

See it answer a real call

Bring your most common call — a jam, a toner order, a billing question — and hear the AI handle it live.

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