The AI support partner built for outcomes, not platform homework.
Now Assist is ServiceNow's GenAI add-on - powerful inside the ServiceNow platform, and priced for ServiceNow customers. Auralis delivers the same support outcomes for any helpdesk, without the Now Assist tier or the per-user uplift.
Now Assist is a ServiceNow add-on for ServiceNow customers. Auralis works with ServiceNow ITSM/CSM (and any other helpdesk) — delivered as outcomes, mid-market priced.
Now Assist is a ServiceNow add-on for ServiceNow customers. Auralis works with ServiceNow ITSM/CSM (and any other helpdesk) - delivered as outcomes, mid-market priced.
- 74%
- Ticket Resolution - In repetitive support categories
- 45%
- Cost Savings - Across support operations
- +26%
- CSAT Lift - Across assisted + auto-resolved tickets
- 5x
- Agent Productivity - Validated · GrowthOS cohort
Three differences that move tickets
The biggest gaps between Auralis and ServiceNow Now Assist - on the things that actually affect support outcomes.
PLATFORM REACH
Auralis: Works on ServiceNow, Zendesk, Salesforce, Freshdesk, JSM, Intercom. ServiceNow Now Assist: ServiceNow only. Tied to ServiceNow licensing.
PRICING SHAPE
Auralis: Flat managed fee. Public calculator. Mid-market accessible. ServiceNow Now Assist: Per-user uplift on top of ServiceNow license tier.
WHO OWNS RESULTS
Auralis: Auralis owns resolution, AHT, FRT, CSAT KPIs. ServiceNow Now Assist: Your ServiceNow admins + CX-ops team.
How they compare, row by row
Capabilities cited from each vendor's public site as of this week.
| Capability | Auralis | ServiceNow Now Assist |
|---|---|---|
| Positioning | Outcomes shipped across any helpdesk. | GenAI add-on inside the ServiceNow platform. |
| Platform lock-in | None. | ServiceNow only. |
| Time to first resolution | Days from kick-off. | Feature toggle is fast; useful tuning takes weeks. |
| Who builds the workflows | Auralis. | Your ServiceNow admins. |
| Channels | Chat, email, voice (Answer in beta). | ServiceNow channels (Now Mobile, portal, virtual agent). |
| Optimization cadence | Weekly tuning by Auralis. Locked KPIs. | Your team monitors Now Assist analytics. |
| Pricing model | Flat managed fee. Public calculator. | Per-user add-on; tier uplift common. |
| Sweet-spot customer size | 5–200 support agents. $5M–$500M revenue. | Existing ServiceNow customers, mid-to-large enterprise. |
| Proof metrics | 74% resolution · 45% cost savings · +26% CSAT · 5x productivity | ServiceNow-published productivity benchmarks. |
| Knowledge source | Auralis-curated Knowledge Center. | ServiceNow KB modules. |
| Voice readiness | Beta (Answer). | Via ServiceNow Voice. |
| Implementation | Done-for-you, 10-day playbook. | Configuration on the Now platform; partner-led common. |
| Best fit if you want… | Outcomes, fast, on any helpdesk. | A native ServiceNow GenAI experience inside ServiceNow. |
| Best avoided if you want… | Deep Now-platform-only workflows with no external party. | Outcomes without per-user license uplift or platform lock-in. |
What we hear on intro calls
Three patterns from customers who moved from ServiceNow Now Assist to Auralis.
"Now Assist required a tier upgrade we couldn't justify."
A 70-agent IT service team needed resolution but the Now Assist license uplift was a six-figure conversation. Auralis sat alongside their existing ServiceNow plan at a fraction of the cost. Result: ~40% lower combined AI + license bill · resolution in 12 days
"Half our tickets were inside Zendesk anyway."
A B2B SaaS team ran ServiceNow for IT and Zendesk for customer support. Now Assist couldn't span both. Auralis worked across both helpdesks with one service. Result: One AI service across two helpdesks · ~55% resolution
"We were already in a ServiceNow renewal. Now Assist made it worse."
A mid-market enterprise faced a tough ServiceNow renewal and didn't want to bundle AI into it. Auralis was the independent line item that delivered the AI value. Result: Independent AI vendor · clean renewal negotiation
Your 10-day migration playbook
From sign-off to first resolution in two weeks. Auralis runs every step.
Day 0-1: Kick-off + KB audit
We map your top 10 ticket categories and KB sources. You confirm scope and escalation policies.
Day 2-4: Autopilot configuration
Auralis configures Autopilot on your KB and policies. Sandbox runs against historical tickets for accuracy QA.
Day 5-7: Helpdesk integration
We wire the integration (Zendesk, Salesforce, Intercom, Freshdesk, JSM, ServiceNow). QA sign-off from your team.
Day 8: Soft launch (25% traffic)
Auralis goes live on 25% of traffic. Escalation playbooks are live and tested before ramp.
Day 9: Ramp to 100%
Traffic expands to 100% across all allowed ticket categories.
Day 10: Day-30 plan locked
Weekly review cadence starts. Auralis owns KB-gap closure, policy tuning, and KPI reporting from here.
Questions we get during evaluations
Straight answers to what enterprise buyers ask when comparing options.
Now Assist sells you a platform or feature set. Auralis sells you outcomes - our team configures, tunes, and reports against your KPIs. You spend zero time learning a new ops platform.
See Auralis on your tickets, in 30 minutes.
Your tickets, your KB, your stack - live in the session. Walk away with a written 10-day go-live plan and a quantified ROI model, whether you book or not.