Helpshift is a mobile-first AI support platform, strong in gaming and consumer apps. Auralis ships outcomes across every channel — chat, email, voice — for any helpdesk, without the mobile-SDK-first assumption.
Speak to an AI Expert →Helpshift is built mobile-first for consumer apps. Auralis is omnichannel and helpdesk-agnostic — same support KPIs, delivered for any team.
The biggest gaps between Auralis and Helpshift — on the things that actually affect support outcomes.
Web chat, email, voice — across any helpdesk.
Mobile SDK first. Web + email secondary.
B2B SaaS, fintech, IT service, e-commerce support.
Gaming, consumer apps, mobile-first brands.
Auralis owns deflection, AHT, FRT, CSAT KPIs.
Your team operates Helpshift Bots and Smart Intents.
Capabilities cited from each vendor's public site as of this week.
| Capability | ✦ Auralis | Helpshift |
|---|---|---|
| Positioning | Outcomes shipped across any helpdesk. | Mobile-first AI customer support. |
| Primary channel | Web chat, email, voice. | Mobile SDK (in-app). |
| Time to first deflection | Days from kick-off. | Weeks; SDK integration plus bot design. |
| Who builds the workflows | Auralis. | Your team, in Helpshift Bots. |
| Channels | Chat, email, voice (Answer in beta). | Mobile SDK, web, email. |
| Optimization cadence | Weekly tuning by Auralis. Locked KPIs. | Your team uses Helpshift Analytics. |
| Pricing model | Flat managed fee. Public calculator. | Sales-led, message-volume tiered. |
| Sweet-spot customer size | 5–200 support agents. $5M–$500M revenue. | Mobile-first consumer brands and gaming. |
| Proof metrics | ~60% deflection · ~30% AHT · ~35% FRT · ~10% CSAT · 15+ hrs/agent/wk | Helpshift-published gaming/consumer benchmarks. |
| Knowledge source | Auralis-curated Knowledge Center. | Helpshift FAQs + intents. |
| Voice readiness | Beta (Answer). | Limited. |
| Implementation | Done-for-you, 10-day playbook. | Self-service with Helpshift onboarding. |
| Best fit if you want… | Outcomes across web, email, voice for B2B/B2C support. | Best-in-class mobile-app support for gaming or consumer apps. |
| Best avoided if you want… | A pure in-app mobile-SDK support experience. | An omnichannel, helpdesk-agnostic support outcome. |
Three patterns from customers who moved from Helpshift to Auralis.
From sign-off to first deflection in two weeks. Auralis runs every step.
Straight answers to what enterprise buyers ask when comparing options.
Helpshift sells you a platform or feature set. Auralis sells you outcomes — our team configures, tunes, and reports against your KPIs. You spend zero time learning a new ops platform.
Most Auralis customers are live in 10–14 days using the playbook above. We own every step.
~60% ticket deflection in repetitive categories, ~30% AHT reduction, ~35% faster first response, ~10% CSAT lift, and 15+ hours saved per agent per week. All numbers validated against the GrowthOS cohort.
Auralis does. We hold the weekly review, surface KB gaps, propose policy changes, and report against your locked KPIs. Helpshift expects your team to do this work.
Auralis pricing is published as a calculator and quoted on the first call. Helpshift runs a sales-led process. Auralis is materially less expensive at the mid-market support team size (5–200 agents).
Yes. We deploy Auralis on a slice of categories or a percentage of traffic first. You keep Helpshift running on the rest until you’re confident. Cutover is non-disruptive.
Probably not. Helpshift’s mobile-SDK depth is hard to match for in-app support in gaming and consumer apps. Auralis is a better fit if your primary motion is web, email, and voice — or if you want one omnichannel AI vendor across channels.
Gaming studios and consumer-app brands where 80%+ of support volume lives in-app via the mobile SDK. Helpshift is purpose-built for that pattern.
Your tickets, your KB, your stack — live in the session. Walk away with a written 10-day go-live plan and a quantified ROI model, whether you book or not.
Speak to an AI Expert →