The AI support partner built for outcomes, not platform homework.
Helpshift is built mobile-first for consumer apps. Auralis is omnichannel and helpdesk-agnostic - same support KPIs, delivered for any team.
Helpshift is built mobile-first for consumer apps. Auralis is omnichannel and helpdesk-agnostic — same support KPIs, delivered for any team.
Helpshift is a mobile-first platform you operate. Auralis is a managed, channel-agnostic outcome - our team owns the resolution number across chat, email, and voice.
- 74%
- Ticket Resolution - In repetitive support categories
- 45%
- Cost Savings - Across support operations
- +26%
- CSAT Lift - Across assisted + auto-resolved tickets
- 5x
- Agent Productivity - Validated · GrowthOS cohort
Three differences that move tickets
The biggest gaps between Auralis and Helpshift - on the things that actually affect support outcomes.
PRIMARY MEDIUM
Auralis: Web chat, email, voice - across any helpdesk. Helpshift: Mobile SDK first. Web + email secondary.
TARGET MARKET
Auralis: B2B SaaS, fintech, IT service, e-commerce support. Helpshift: Gaming, consumer apps, mobile-first brands.
WHO OWNS RESULTS
Auralis: Auralis owns resolution, AHT, FRT, CSAT KPIs. Helpshift: Your team operates Helpshift Bots and Smart Intents.
How they compare, row by row
Capabilities cited from each vendor's public site as of this week.
| Capability | Auralis | Helpshift |
|---|---|---|
| Positioning | Outcomes shipped across any helpdesk. | Mobile-first AI customer support. |
| Primary channel | Web chat, email, voice. | Mobile SDK (in-app). |
| Time to first resolution | Days from kick-off. | Weeks; SDK integration plus bot design. |
| Who builds the workflows | Auralis. | Your team, in Helpshift Bots. |
| Channels | Chat, email, voice (Answer in beta). | Mobile SDK, web, email. |
| Optimization cadence | Weekly tuning by Auralis. Locked KPIs. | Your team uses Helpshift Analytics. |
| Pricing model | Flat managed fee. Public calculator. | Sales-led, message-volume tiered. |
| Sweet-spot customer size | 5–200 support agents. $5M–$500M revenue. | Mobile-first consumer brands and gaming. |
| Proof metrics | 74% resolution · 45% cost savings · +26% CSAT · 5x productivity | Helpshift-published gaming/consumer benchmarks. |
| Knowledge source | Auralis-curated Knowledge Center. | Helpshift FAQs + intents. |
| Voice readiness | Beta (Answer). | Limited. |
| Implementation | Done-for-you, 10-day playbook. | Self-service with Helpshift onboarding. |
| Best fit if you want… | Outcomes across web, email, voice for B2B/B2C support. | Best-in-class mobile-app support for gaming or consumer apps. |
| Best avoided if you want… | A pure in-app mobile-SDK support experience. | An omnichannel, helpdesk-agnostic support outcome. |
What we hear on intro calls
Three patterns from customers who moved from Helpshift to Auralis.
"Helpshift was great in-app. Our problem was the web ticket queue."
A consumer-app team had Helpshift solving in-app questions well but the web support queue was untouched. Auralis covered the web + email side. Result: ~55% resolution on web/email · Helpshift kept for in-app
"Our B2B SaaS support didn't fit Helpshift's pattern."
A B2B SaaS team trialed Helpshift but the mobile-SDK-first model didn't match their customer base. Auralis fit their B2B web + email motion natively. Result: B2B-fit AI · live in 12 days
"We needed someone running the AI, not another platform."
A gaming studio had Helpshift but no internal ops owner for the bot. Auralis took over the cadence on their non-mobile channels. Result: Weekly tuning owned · FRT improved 35%
Your 10-day migration playbook
From sign-off to first resolution in two weeks. Auralis runs every step.
Day 0-1: Kick-off + KB audit
We map your top 10 ticket categories and KB sources. You confirm scope and escalation policies.
Day 2-4: Autopilot configuration
Auralis configures Autopilot on your KB and policies. Sandbox runs against historical tickets for accuracy QA.
Day 5-7: Helpdesk integration
We wire the integration (Zendesk, Salesforce, Intercom, Freshdesk, JSM, ServiceNow). QA sign-off from your team.
Day 8: Soft launch (25% traffic)
Auralis goes live on 25% of traffic. Escalation playbooks are live and tested before ramp.
Day 9: Ramp to 100%
Traffic expands to 100% across all allowed ticket categories.
Day 10: Day-30 plan locked
Weekly review cadence starts. Auralis owns KB-gap closure, policy tuning, and KPI reporting from here.
Questions we get during evaluations
Straight answers to what enterprise buyers ask when comparing options.
Helpshift sells you a platform or feature set. Auralis sells you outcomes - our team configures, tunes, and reports against your KPIs. You spend zero time learning a new ops platform.
See Auralis on your tickets, in 30 minutes.
Your tickets, your KB, your stack - live in the session. Walk away with a written 10-day go-live plan and a quantified ROI model, whether you book or not.