A Danish Firm Transforms Microsoft Workflows—Faster, Leaner, Smarter with ai agents
The Client
A Denmark-based provider of project and task management solutions, built specifically for Microsoft ecosystems, empowers organizations to streamline execution, improve visibility, and collaborate more effectively. By integrating natively with Microsoft tools, their platform helps teams work smarter, reduce inefficiencies, and drive projects to completion with greater speed and precision.
Key Challenges
Our client faced project and task management support challenges, that only increased as their operations grew:
- Spike in Queries: Growing task management questions put pressure on support capacity.
- Onboarding & Usage Demands: Increasing requests for setup and guidance slowed down adoption.
- Slower Responses: Delayed resolutions began to hurt customer satisfaction
- Rising Costs: Scaling support through headcount expansion proved unsustainable.
- No Real-Time M365 Support: Customers lacked instant, in-platform help within Microsoft 365.
Our Solution
To manage growing support volume, Auralis AI was deployed across Teams, email, and in-app channels, enabling:
- 24/7 Availability: AI-powered support accessible anytime within Microsoft 365.
- Automated Resolutions: Instant answers for task and project management queries.
- Seamless Escalation: Smart handoff to human agents when issues require deeper expertise.
- Contextual Assistance: In-platform guidance delivered directly within Microsoft 365 tools.
ROI-Driven Results in 90 Days
Tier 1 Tickets Resolved Automatically
Average Resolution Time of a Support Ticket
Languages Supported
Agent Productivity
The Process
Data Audit and Ingestion
Seamless ingestion of past tickets, SOPs, and documentation to build a context-rich knowledge base
Multilingual Support
Deployment of multilingual AI agents for 24/7 in-app support within Teams and other Microsoft applications
Smart routing
Intelligent routing to client’s support and success teams for complex queries
No-code setup
No-code automation via simple Microsoft-based configurations, live in under 30 days.
The Results
With Auralis AI, the organization streamlined project management support, improved responsiveness, and scaled multilingual service delivery inside Microsoft ecosystems.
- Routine task and project queries were resolved automatically, freeing agents to focus on complex issues
- Response times were shortened dramatically, improving user satisfaction and adoption
- Multilingual assistance became consistently available across global teams
- Agent productivity increased significantly with higher ticket throughput
- Support operations scaled smoothly without additional headcount
Client Testimonial
Auralis has streamlined our support, cutting workload by over 40% and speeding up resolutions. It handles routine queries, escalates complex ones, and delivers fast, consistent help within Teams. We’ve seen smoother adoption, better multilingual support, and more time to focus on client success.
The Auralis Difference
We don’t just implement AI. We make it work securely and seamlessly for your business.
End-to-End AI. Fully Done for You
We do the hard work: data clean-up, model training, integrations, monitoring, and maintenance. All managed by us, so you don’t need a data science team.
Tailored. Not Templated
Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We don’t take generic models and try to fit you in like most of the other solutions in the market.
Instant Integrations. Out of the Box
Instantly integrates with over 500+ tools that your team already uses out of the box. Anything with an API can be integrated with.
LLM Agnostic. Deploy Anywhere
Seamlessly orchestrate public and open-source LLMs, or bring your own, and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.
Speed to Value. Days not Months
Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.
Enterprise-Grade Security
Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).
GDPR
SOC 2 Type II
ISO 27001
HIPAALatest case studies
Featured Resources
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