Our Story
Discover the journey behind our passion, where every connection we make fuels the dreams we build together. We combine corporate excellence with technological precision.
The Auralis Story
Auralis AI was built on a single mission: to make customer support smarter, faster, and more human. What started as a focused AI research effort has grown into a full-scale enterprise platform trusted by support teams around the world.
Our journey has been shaped by a relentless commitment to solving real operational challenges. We believe technology should free people to do their best work, not replace them. From our first AI agent to the Auralis SupportOS platform, we have stayed focused on delivering precision, transparency, and measurable impact.
Today, Auralis powers support operations for companies across healthcare, fintech, SaaS, retail, and government, automating up to 60% of inquiries while giving every agent a 5x productivity boost. We are not just building AI tools. We are building the infrastructure that modern support teams run on.
Legacy in motion
- 500+
- Integrations supported, from helpdesks to CRMs your team already uses.
- 95%
- Knowledge accuracy, so customers get reliable answers every time.
- 10M+
- Support interactions handled, helping businesses scale without scaling headcount.
Building a Legacy
Our journey, Auralis AI milestones since 2021.
Chapter One: Foundation (2021)
Auralis AI was founded by Jude Rosario, Thomas Gribbestad, and Vinay Kumar with a clear mission: help businesses retain customers through smarter, AI-powered support. The company launched its first conversational AI engine, capable of handling 70% of customer inquiries automatically.
Chapter Two: Expansion (2022)
Auralis grew its customer base across SaaS, fintech, and e-commerce. The platform expanded its integration capabilities, connecting with leading helpdesks including Zendesk, Freshdesk, and Intercom, establishing Auralis as a serious player in the customer support automation market.
Chapter Three: Innovation Era (2023 to 2025)
Auralis launched the SupportOS platform, a unified AI layer featuring Autopilot, Assist, Audit, Answer, and Knowledge Center. The company achieved SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance, and reached $2.1M in bootstrapped revenue with a 19-person team. Client results averaged 40 to 60% cost reductions and a 95% knowledge accuracy rate.
Chapter Four: Modern Excellence (2026)
Auralis expanded into ITSM, ERP, and Field Support, serving enterprise clients across 8+ industries and 100+ countries. With offices in San Francisco and Molde, Norway, Auralis now powers support operations for organizations including Norwegian Cruise Line, Popeyes, Visma, and CA.gov, processing over 10 million support interactions and integrating with 500+ tools.
Join our team
We are a team of builders, thinkers, and problem-solvers committed to making support teams more powerful and customers more satisfied. Explore career opportunities at Auralis AI and help shape the future of enterprise AI.