Sofia Alvarez

Sofia is Auralis’s content strategist, mapping the topics that keep support and CX leaders up at night and turning them into research-backed thought leadership on where automation is going. If the industry is about to start arguing about something, she’s usually already outlined both sides. She currently has 47 browser tabs open and considers each one load-bearing. She’s the only person on the team who reads footnotes for fun — and it shows in her research.