Sofia Alvarez
Content Strategist
Shaping the Auralis point of view.
Sofia is Auralis's content strategist, mapping the topics that keep support and CX leaders up at night and turning them into research-backed thought leadership on where automation is going. If the industry is about to start debating something, she's usually already outlined both sides.
Her work is grounded in primary research — customer conversations, industry data, and the patterns in millions of resolved tickets — so every position Auralis takes is one the team can defend with evidence.
Areas of expertise
- Content strategy
- SEO
- Thought leadership