Chloe Turner

Chloe is a machine learning engineer at Auralis, building and tuning the models that power the agent — from retrieval and ranking to the guardrails that keep answers grounded. She writes about how large language models behave in production: why retrieval quality decides accuracy, how to measure and contain hallucination, and what it takes to make AI answers trustworthy at support scale. She turns the hard parts of applied ML into practical guidance for teams deploying AI customer support.