Jude founded Auralis after years as a software solutions architect at Toptal, where he saw that most support problems were really systems problems: fragmented tools, buried knowledge, and processes that broke the moment volume spiked. As CEO he sets the vision for agentic AI customer support — from the first chatbot to today's SupportOS platform — and still evaluates every product decision like an architect: if it doesn't scale, it doesn't ship.
He leads Auralis with a simple conviction: great support is a customer walking away feeling taken care of, and AI should be judged on resolutions, not deflections. He writes regularly on where agentic AI and the support industry are headed.
Areas of expertise
- AI strategy
- Agentic AI
- Company building
- Customer experience