Jude Rosario

Jude founded Auralis after years as a software solutions architect at Toptal, where he noticed that most “support problems” were actually architecture problems wearing a headset. As CEO he sets the vision for agentic AI customer support — from the first chatbot to today’s SupportOS platform — and still evaluates every product decision like an architect: if it doesn’t scale, it doesn’t ship. He writes regularly on where the industry, and the technology, is headed — predictions he insists on being graded on later. He has never met a whiteboard he left blank.