Jonathan is a software engineer shipping the features and integrations that make AI support work day to day — the load-bearing infrastructure that 500+ integrations quietly depend on. He takes real pride in code nobody notices, because nobody noticing means it works.
He focuses on integration reliability and developer ergonomics: resilient connectors, clean APIs, and edge cases handled before customers ever meet them.
Areas of expertise
- Software engineering
- Integrations
- Product features