AI Customer Support for Retail and Ecommerce
Resolve order, returns, and WISMO questions automatically across chat, email, WhatsApp, social, and voice. Scale through peak season without scaling headcount.
Built for high-volume retail support
The repetitive, high-emotion workflows that dominate retail support, resolved end to end.
Instant order tracking
Auralis pulls live order and shipment data to answer where-is-my-order questions 24/7, the single largest category of ecommerce tickets.
Returns and refunds, handled
AI agents explain return policies, start returns, and answer refund-timing questions without a human in the loop.
Peak-season ready
Absorb Black Friday and Cyber Monday surges with elastic, always-on AI, so response times stay flat when conversation volume spikes.
True omnichannel
One AI agent across chat, email, social, WhatsApp, and voice, with full conversation context carried between channels.
What retail support teams gain
Typical outcomes for retail and ecommerce teams running Auralis.
- ~70%
- Queries auto-resolved
- ~60%
- Lower cost to serve
- Days
- Time to deploy
Common Support Use Cases
24/7 Order & Inquiry Monitoring
AI agents watch every channel around the clock, answering order-status, returns, and product questions the moment they arrive, day or night, peak season or not.
Conversion & Revenue Recovery
Auralis answers pre-sales sizing, availability, and policy questions in real time to reduce cart abandonment and recover would-be-lost sales.
Customer Experience Dashboard
A live view of resolution rate, CSAT, deflection, and contact drivers across chat, email, social, WhatsApp, and voice.
Policy & Compliance Guardrails
Every answer stays grounded in your published return, refund, and shipping policies, so shoppers get consistent, on-brand responses.
Order & Returns Lifecycle Automation
From WISMO lookups to initiating returns and exchanges, agents complete the full workflow against your OMS and returns tools, not just deflect it.
System & Tool Integrations
Connects to Shopify, Magento, BigCommerce, WooCommerce, and Salesforce Commerce plus your helpdesk and returns stack.
Trust & Risk Signals
Flags sensitive cases, potential fraud, and high-emotion conversations so the right ones reach a human fast.
Issue Resolution & Escalation
Resolves up to roughly 70% of contacts autonomously and hands the rest to an agent with full conversation and order history attached.
Intent & Behavior Insights
Surfaces what shoppers ask most, where they get stuck, and which issues drive contacts, so you can fix root causes.
Built into your retail stack, secured for retail data
Auralis AI agents make this real. They turn retail and ecommerce customer support into a proactive, measurable, and scalable growth engine across every channel your shoppers use.
Customer Testimonials
Other store owners love Auralis. Here is why.
PowerOffice Go is one of Scandinavia's leading cloud-based ERP and accounting platforms. It streamlines finance, payroll, invoicing, and project management into a single intuitive solution, helping companies work smarter and more efficiently.
Headquarters
Norway
Industry
Cloud ERP and SaaS
Number of Companies Served
150+
“We chose to implement Auralis as an AI assistant for our support team after a thorough evaluation process of alternative solutions and suppliers. Our collaboration with Auralis has been very valuable, characterized by a consistently high level of professionalism and responsiveness.”
Terje Johansson
Product Director
Integrates with over 500+ tools that you already use
Whether it's help desks, documentation, videos, CRMs, e-commerce, or customer support tools, Auralis enhances your workflow by integrating with all major platforms. Any platform with an API can be integrated with Auralis.
As Seen On
Save up to 10 hours per week per agent with Auralis Agent Assist
Seamlessly integrated into your helpdesk to enhance your team's efficiency.
Smart Reply Drafting
Auralis AI drafts context-aware replies to shopper queries by analyzing past interactions, knowledge base articles, macros, and ticket history, helping agents respond faster with accurate, on-brand messaging.
Order & CRM Sync + Summarization
Automatically updates your OMS, helpdesk, and CRM with conversation summaries, so order notes and customer records stay current without manual data entry.
AI-Powered Ticket Triage & Resolution
Classifies, prioritizes, and routes incoming tickets automatically, resolving routine order and returns requests and escalating the rest with full context.
Turn Agent Expertise into Shared Knowledge
Captures how your best agents resolve issues and turns those resolutions into reusable answers, so every shopper gets your team's best response.
Built for Data Privacy & Compliance
GDPR
Built and operated to GDPR data protection standards.
SOC 2 Type II
Independently audited security, availability, and confidentiality controls.
ISO 27001
Certified information security management system.
HIPAA
HIPAA-ready handling for sensitive customer and patient information.
Featured Resources
Frequently Asked Questions
It uses AI agents to automatically resolve common shopper questions, including order status, returns, refunds, exchanges, and product queries, across chat, email, social, WhatsApp, and voice. Auralis resolves up to roughly 70% of these on its own and escalates the rest with full context.
Scale retail support without scaling headcount
See Auralis deploy custom AI agents for your store in days, resolving order, returns, and WISMO questions across every channel.