FMAudit

FMAudit is print-device monitoring software made by ECI Software Solutions. Installed across customer networks, it discovers printers and copiers, automatically collects meter reads (page counts), monitors toner levels, and reports device faults — supplying the usage data that office technology dealers rely on for billing and proactive service.

What FMAudit does

FMAudit works through data collection software running in the customer's environment, which communicates with networked print devices and reports back to the dealer. Its core functions:

• Meter collection — automated page counts collected on schedule, replacing manual reads. This data drives meter billing.
• Supplies monitoring — toner levels tracked per device, so the dealer can ship replacements before outages.
• Alerts — error states and faults surfaced to the dealer's service team.
• Fleet assessment — device discovery and usage reporting, widely used by dealers to audit a prospect's print environment before proposing a managed print services contract.

Key facts

• Made by: ECI Software Solutions, which also makes the e-automate dealer ERP and Printanista.
• Category: Remote print-device monitoring / meter-read collection.
• Relationship to Printanista: FMAudit is ECI's long-standing, legacy monitoring product; Printanista is its successor platform. Many dealers still run FMAudit or are mid-migration.
• Feeds into: e-automate, where collected meter data becomes invoices and supply alerts connect to fulfillment.
• Used by: Office technology dealers and MPS providers.

Why FMAudit matters to dealers

Per-page billing depends on accurate, timely page counts from every device under contract. FMAudit automated that job at scale, which is why it became one of the most widely deployed monitoring tools in the managed print industry. Its assessment capability also made it a standard sales tool for scoping new MPS deals.

Related terms

• Printanista
• e-automate
• Meter billing
• Managed Print Services (MPS)

How Auralis fits in

Auralis is an AI customer-support platform used by dealers whose operations run on FMAudit and e-automate. It lets an AI assistant answer customer questions about toner, meter reads, and device status using the dealer's live monitoring and billing data. See the Auralis + FMAudit integration.