e-automate

e-automate is an enterprise resource planning (ERP) system made by ECI Software Solutions for office technology dealers — the businesses that sell, lease, and service copiers, printers, and related equipment. It manages the dealer's core operations in one system: service contracts, meter billing, dispatch, inventory, purchasing, and accounting.

What e-automate does

Most office technology dealers run their entire business through e-automate. Rather than stitching together separate accounting, service, and billing tools, dealers use it as a single system of record. Its core functions include:

• Contract management — tracking service agreements, lease terms, and what each customer is entitled to.
• Meter billing — turning page counts (meter reads) from customer devices into per-page invoices.
• Service dispatch — logging service calls, scheduling technicians, and tracking repairs.
• Inventory and purchasing — managing toner, parts, and equipment stock.
• Accounting — general ledger, accounts receivable and payable, and financial reporting.

Key facts

• Made by: ECI Software Solutions, a business-management software company.
• Category: Dealer ERP, sometimes called a dealer management system (DMS).
• Used by: Office technology dealers, copier dealers, and managed print services (MPS) providers, primarily in North America.
• Works with: Remote device-monitoring tools such as Printanista and FMAudit (also ECI products), which feed automated meter reads and supply alerts into e-automate.
• Extensible: Third-party software connects to it through e-automate integrations for financing, tax, e-commerce, and customer support.

Why e-automate matters to dealers

Because e-automate holds the contract, billing, and service history for every customer, it is effectively the dealer's memory. Any tool a dealer adds — from device monitoring to customer support — is far more useful when it can read from and write to e-automate. That is why "does it integrate with e-automate?" is often the first question dealers ask about new software.

Related terms

• e-automate integration
• Managed Print Services (MPS)
• Meter billing
• Printanista
• FMAudit
• Office technology dealer

How Auralis fits in

Auralis is an AI customer-support platform that connects to e-automate. It lets a dealer's AI assistant answer customer questions — supply reorders, meter reads, service-ticket status — using live data from the dealer's e-automate records, resolving roughly 70% of routine requests automatically. Details are on the Auralis e-automate integration page.