FMAudit + Auralis: Turn Meter Collection into Automatic Customer Answers

What is FMAudit?

FMAudit is ECI's device-monitoring and meter-collection tool. It automatically gathers meter reads — the page counts your per-click billing runs on — and flags low supplies across the fleets you manage, feeding that data into e-automate. It is Printanista's predecessor, and it is still deployed at a huge number of dealerships. If FMAudit is what your fleet runs on, this page is for you.

Automated meter collection, manual meter conversations

FMAudit solved meter collection years ago. What it never solved is the conversation around the meter. Your desk still fields, month after month:

• "Did you get our meter read?" The customer wants confirmation the automated collection actually happened — and someone on your team has to check and reply.
• "Why is this invoice higher than last month?" It is almost always the meter read meeting the per-click rate. Explaining that takes an agent real time, on every call.
• "We're low on toner — is a cartridge on the way?" FMAudit flagged it. The customer does not know that. So they call.

The data to answer every one of these questions already exists in your stack. The gap is that a human has to fetch it — one lookup, one call at a time.

How Auralis uses FMAudit data

Auralis connects via its ECI partner integration. Approved dealer data — contracts, meter reads, supplies and device status, ticket status — syncs read-only into the Knowledge Center, the single governed source the AI answers from. FMAudit's monitoring signals land there too, so the AI can settle meter and supplies questions on the spot:

1. A customer asks about their meter or invoice — chat, messaging, or phone.
2. Autopilot or Answer identifies the account and device from synced data. No serial-number scavenger hunt.
3. The AI confirms and explains: yes, the meter read was collected; here is the count; here is how it meets the per-click rate in your contract. First time a customer hears "per click," the AI explains it plainly — the per-page rate you bill on.
4. Supplies questions resolve the same way. FMAudit's toner-level and supplies-alert data informs the answer, so "is a cartridge coming?" gets a specific response, not a callback.

Billing questions are trust questions. Answering them instantly, from governed data, is what keeps meter billing from turning into meter disputes.

Where each Auralis module fits

• Autopilot handles meter, billing, and supplies questions in chat and messaging.
• Answer covers the phone — where most meter-billing questions still arrive — with transcription and sentiment.
• Assist drafts replies for your agents on the escalations, with the same synced context.
• Audit scores every conversation, bot and human, so billing explanations stay accurate and consistent.
• Knowledge Center holds it all: your approved content plus read-only dealer data. The AI never guesses a page count.

Take the meter and supplies traffic off your team's plate and the math works out to roughly ~5x agent productivity.

FMAudit feeds e-automate. Auralis reads from the same well.

FMAudit's whole job is getting fleet data into e-automate — the ERP your billing, contracts, and service run on. Auralis's ECI partner integration syncs that approved data read-only into the Knowledge Center, so the AI's answer about an invoice reflects the same records your billing team sees. Details on the e-automate AI assistant integration page, and the rest of the stack on our office-technology integrations hub.

See it answer a meter question with your data

Bring last month's trickiest invoice question to a demo and watch Auralis walk through it.

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