ECI partner integration
Stop answering “where’s my tech?” — let Auralis handle dispatch status and tier-1 triage.
Auralis clears the jams, resets, and status checks that interrupt your dispatcher all day, and creates a complete service call in e-automate for anything that actually needs a truck.
- Status checks answered instantly from live dispatch data — no dispatcher interruption.
- Tier-1 troubleshooting clears jams, error codes, and loose connections before a truck ever rolls.
Advanced and customisable AI agents — across every channel
Risk free 30-day pilot — on your data and tickets
Higher team productivity
Resolved autonomously
Lower cost per ticket
Before Auralis
- Dispatchers stop scheduling to answer “where’s my tech” calls all day.
- A paper jam or a loose cable triggers a truck roll the same as a real breakdown.
- The same triage questions — model, serial, location, what the display says — asked fresh on every call.
- A machine goes down at 6 pm and nobody logs it until morning; the customer calls twice.
After Auralis
- Status checks answered instantly from live dispatch data — no dispatcher interruption.
- Tier-1 troubleshooting clears jams, error codes, and loose connections before a truck ever rolls.
- The customer and device are identified automatically, so nobody re-asks the same questions.
- After-hours reports are logged and triaged the moment they come in, ready for the morning dispatch.
The interruptions that keep your dispatcher from dispatching
Status checks. Service calls that never needed a truck — a jam, a loose cable, a code that clears with a power cycle. The same triage questions on every call. After-hours reports that sit until morning.
Built inside e-automate
Through its ECI partner integration, via the ESN API, Auralis writes the service call directly into e-automate — no re-typing what the customer already told the AI.
How it works
- 1The customer reaches out — chat, messaging, or phone, any hour.
- 2Auralis identifies the customer and device from your e-automate data.
- 3It runs tier-1 troubleshooting from your approved fix guides — jam cleared, code reset, no service call, no truck.
- 4If a technician is genuinely needed, it captures a complete service call — model, serial, location, symptom — and creates it in e-automate, ready for dispatch.
- 5Status questions (“where’s my tech?”) are answered instantly from live e-automate data, no dispatcher interrupted.
At a glance
- Triage
- Tier-1, before a service call opens
- Truck rolls
- Only when genuinely needed
- Handoff
- Full context attached, no re-asking
FAQ
Questions dealers ask before a pilot
Does this replace our dispatch board?
No. Auralis sits on top of the one you already run — it triages and creates the call; your dispatcher still decides who goes where.
What happens after hours?
Auralis logs and triages the report the moment it comes in, so your dispatcher starts the morning with a ready-to-route call instead of a voicemail.
Does it write the service call into e-automate?
Yes — directly, as an ECI partner via the ESN API, inside your approval thresholds.
What triage guides does it use?
Your own approved fix guides — the same “have you tried” steps your team already uses, so the AI’s troubleshooting matches what your techs would say.
Does it work with our existing dispatch software?
Yes — Auralis sits on top of e-automate and creates the service call there; it doesn’t replace your dispatch board or require a separate system.
Can technicians use it directly, not just customers?
Yes — techs can pull contract, service history, and part context from the same e-automate data before or during a visit.
Risk-free pilot
Bring your IT director to the demo.
Hosted vs. on-prem, the agreements, and the e-automate write path will be ready. See it land in e-automate before you pay anything.
- Runs on your own e-automate data and tickets
- Reads and writes via the ESN API, inside your approval thresholds
- A person answers within one business day
Start the conversation
Five fields. A person replies within one business day.