ECI partner integration
Meter reads and billing questions, handled inside e-automate.
Auralis captures, validates, and — with your approval — writes meter reads back to e-automate, and explains every invoice line from your own data.
- Reads captured from customers, devices, and email, and validated against history before anything posts.
- Late or missing reads chased by an AI voice call — no one on your team has to dial.
Advanced and customisable AI agents — across every channel
Risk free 30-day pilot — on your data and tickets
Higher team productivity
Resolved autonomously
Lower cost per ticket
Before Auralis
- Reads chased by phone and email, one customer at a time.
- A missing read becomes an estimate, and an estimate becomes a dispute next cycle.
- A transposed digit or a duplicate read only gets caught when a customer complains about the invoice.
- Every “why is my invoice this high” call sends an agent digging through contract and read history.
After Auralis
- Reads captured from customers, devices, and email, and validated against history before anything posts.
- Late or missing reads chased by an AI voice call — no one on your team has to dial.
- Anomalies flagged and held for a human sign-off; validated reads write back to e-automate automatically.
- Invoice questions answered in one exchange, from the same read and rate data your billing team sees.
The cycle that never stops
A missing read becomes an estimate; an estimate becomes a dispute. A transposed digit only gets caught when the customer complains about the bill. Every “why is my invoice this high” call sends someone digging through contract and read history.
Built inside e-automate
Through its ECI partner integration, via the ESN API, Auralis reads and writes meter data directly — nothing keyed in twice, nothing estimated that doesn’t have to be.
How it works
- 1Auralis captures reads from customers, devices, and email.
- 2It validates each read against history and contract terms, flagging anomalies before anything posts.
- 3Late or missing reads get chased by an AI voice call — no one on your team dials.
- 4Validated reads write back to e-automate, inside the approval thresholds you set.
- 5Invoice questions are answered in one exchange, from the same read and rate data your billing team sees.
At a glance
- Capture
- Customers, devices, and email
- Validation
- Checked against history and contract before posting
- Chase
- Late reads followed up by AI voice
FAQ
Questions dealers ask before a pilot
Does Auralis write reads back to e-automate?
Yes — with your approval. You set which writes need a human sign-off.
How does the voice chase work?
Auralis calls the customer for a late or missing read, confirms the number, and posts it once validated.
What if a read looks wrong?
Auralis flags it against history and contract terms before it posts, and routes anything anomalous to your team.
What if a customer disputes a read after it’s posted?
The conversation escalates to your team with the read history and the dispute attached — nothing is corrected automatically without your sign-off.
Does this work with FMAudit or Printanista device monitoring?
Yes — where either feeds e-automate, Auralis reads that data too, so its validation reflects the same monitoring your team already has in place.
Can we require approval on every write, not just anomalies?
Yes — the approval threshold is yours to set. Some dealers start with everything requiring sign-off and loosen it as trust builds.
Risk-free pilot
Bring your IT director to the demo.
Hosted vs. on-prem, the agreements, and the e-automate write path will be ready. See it land in e-automate before you pay anything.
- Runs on your own e-automate data and tickets
- Reads and writes via the ESN API, inside your approval thresholds
- A person answers within one business day
Start the conversation
Five fields. A person replies within one business day.