Your Knowledge Is Broken Before the Ticket Even Opens
Agents waste minutes every interaction searching across SharePoint folders, outdated PDFs, and Slack threads. The answer exists somewhere. It just cannot be found fast enough to matter.
Knowledge Center by Auralis gives every agent, bot, and self-service channel instant access to the right answer from a single, governed, AI-searchable repository of SOPs, runbooks, and manuals.
Agents waste minutes every interaction searching across SharePoint folders, outdated PDFs, and Slack threads. The answer exists somewhere. It just cannot be found fast enough to matter.
Agents spend up to 20% of every interaction searching for the right answer across disconnected sources, time that compounds across thousands of tickets per month.
Nearly two-thirds of support agents have used outdated documentation when helping a customer because they could not verify which version was current.
Teams without a unified knowledge system escalate tickets at 3.4x the rate of teams with structured, searchable documentation.
The majority of knowledge gaps go undetected until they surface as a wave of failed resolutions, callbacks, or CSAT dips.
Knowledge Center is built on the same secure infrastructure enterprises in regulated industries trust. Your documentation stays yours, permissioned, private, and protected.
Knowledge Center is purpose-built for support, ITSM, and field teams. It connects to your existing content sources with no migration required.
Knowledge Center indexes and semantically searches across your SOPs, PDFs, runbooks, help articles, manuals, and internal wikis simultaneously, returning the single most accurate answer, not a list of links.
Knowledge Center enforces document governance automatically, flagging outdated content, routing updates for review, and ensuring only approved, current versions are served to agents and customers.
Knowledge Center analyzes unresolved queries, escalation patterns, and agent search failures to surface exactly which topics are underdocumented so content teams can fix gaps before they become complaints.
Knowledge Center delivers answers directly inside your helpdesk agent console, AI chat widget, and customer self-service portal, with the same governed, up-to-date content at every touchpoint.
Knowledge Center is purpose-built for support, ITSM, and field teams. It connects to your existing content sources with no migration required.
Knowledge Center indexes and semantically searches across your SOPs, PDFs, runbooks, help articles, manuals, and internal wikis simultaneously, returning the single most accurate answer, not a list of links.
Knowledge Center enforces document governance automatically, flagging outdated content, routing updates for review, and ensuring only approved, current versions are served to agents and customers.
Knowledge Center analyzes unresolved queries, escalation patterns, and agent search failures to surface exactly which topics are underdocumented so content teams can fix gaps before they become complaints.
Knowledge Center delivers answers directly inside your helpdesk agent console, AI chat widget, and customer self-service portal, with the same governed, up-to-date content at every touchpoint.
See what changes when Knowledge Center becomes the single source of truth for your entire support operation.
Data aggregated from 100+ Auralis deployments across support teams globally.
Whether it’s help desks, documentation, videos, CRMs, e-commerce, or customer support tools, Auralis enhances your workflow by integrating with all major platforms. Any platform with an API can be integrated with Auralis
Looking for details to help you decide?
Here are some frequently asked questions. If you have more questions, please feel free to reach out to us.
Knowledge Center ingests from SharePoint, Google Drive, Confluence, Notion, Zendesk Guide, Freshdesk Solutions, uploaded PDFs, Word documents, HTML pages, and any source with an accessible URL or API. If the content exists, it can be indexed.
The system automatically flags content that conflicts with newer versions or has passed a set review date. Flagged content is routed to the assigned owner for update or removal before it can be surfaced to agents or customers.
Yes. Role-based permissions control exactly which content is visible to which teams, agents, or customer-facing channels. A tier-1 agent and a field engineer can each see only the documentation relevant to their role.
Knowledge Center tracks every query that returns a low-confidence answer or goes unresolved. These failures are clustered by topic and surfaced weekly as a gap report, showing content teams precisely where documentation is missing or insufficient.
Yes. The same governed content that agents search is what the Auralis AI chat agent uses to deflect tickets. There is no separate knowledge base to maintain for automation. One source serves every channel.
Most teams are fully indexed and live within 3 to 7 days depending on the number and type of content sources. Auralis handles integration and configuration with no internal data engineering required.
All content is encrypted at rest and in transit. Documents are never used to train shared models and remain isolated to your instance. Knowledge Center is SOC 2 Type II, GDPR, ISO 27001, and HIPAA compliant.
See Knowledge Center in action with a personalized demo tailored to your team’s content environment and support stack.
