Service dispatch
Service dispatch is the process of assigning and routing a technician to a service call.
Service dispatch is the process of assigning the right field technician to a service call and routing them, with the correct parts, to the customer site. It covers prioritization, scheduling, parts staging, and status tracking through to resolution.
In context
Dispatch quality decides a dealer’s cost per call and first-time fix rate. Poor triage sends technicians to problems that were really configuration or supply issues, or without the part the job needed — both drive repeat visits and idle windshield time.
How Auralis uses Service dispatch
Auralis triages requests before dispatch, resolving non-hardware issues instantly and enriching genuine faults with device and meter history so dispatch sends the right person with the right part. See managed print services.