Service call
A service call is a dealer's on-site technician visit to diagnose or repair a device.
A service call is a scheduled or emergency visit by a copier or office-technology dealer's field technician to diagnose, repair, or maintain a printer, copier, or multifunction device (MFP) at the customer's site. Each call is logged and tracked to resolution, and is typically counted or billed against a service or managed-print contract.
In context
Service calls are the core unit of a dealer's field-service operation. Dispatch speed, parts availability, and first-time fix rate drive both cost and customer satisfaction, and repeat calls on the same device usually signal a deeper hardware, supply, or usage problem worth catching earlier.
How Auralis uses Service call
Auralis triages inbound service requests before they turn into a dispatch — resolving how-to, driver, and configuration issues instantly, and enriching genuine hardware faults with device and meter history so the right technician arrives with the right parts. Learn more on the managed print services page.