Break/fix
Break/fix is a reactive service model where devices are repaired only after they fail.
Break/fix is a reactive service model in which a device is serviced only once it breaks or a user reports a problem, billed per incident or per contract. It contrasts with proactive managed print, where monitoring and preventive maintenance aim to fix issues before they cause downtime.
In context
Break/fix is simple to sell but expensive to run — every issue becomes an unplanned dispatch, and customers feel the downtime. Dealers increasingly shift customers toward managed, monitored models where usage data drives preventive action.
How Auralis uses Break/fix
Auralis helps dealers move up the value chain from break/fix by catching how-to and supply issues before they become dispatches and by turning device signals into proactive action. See managed print services.