Your QA Team Can't Review Everything
Manual QA covers 2–5% of conversations at best. The other 95% are invisible — hiding compliance risks, bad experiences, and coaching opportunities your team will never see.
Quality Audit by Auralis reviews 100% of your support interactions — scoring tone, accuracy, policy compliance, and CSAT risk in real time — so your QA team focuses on coaching, not spreadsheets.
Manual QA covers 2–5% of conversations at best. The other 95% are invisible — hiding compliance risks, bad experiences, and coaching opportunities your team will never see.
Quality Audit is built on the same secure infrastructure that enterprises in regulated industries trust. Your conversation data stays yours.
Quality Audit is purpose-built for support and compliance teams. It works inside your existing helpdesk — no rip-and-replace required.
Quality Audit automatically scores 100% of conversations across tone, empathy, accuracy, resolution quality, and policy compliance — the moment the ticket closes.
Quality Audit scans every message for policy violations, prohibited language, regulatory risks, and tone issues — flagging them in real time so supervisors can act before a complaint is filed.
Quality Audit builds individual agent scorecards automatically — showing trends in tone, accuracy, handle time, and resolution quality so managers can coach with precision, not guesswork.
Quality Audit’s AI flags conversations that are likely to result in a low CSAT score — before the survey is even sent — giving agents and supervisors time to follow up and recover the relationship.
Quality Audit is purpose-built for support and compliance teams. It works inside your existing helpdesk — no rip-and-replace required.
Quality Audit automatically scores 100% of conversations across tone, empathy, accuracy, resolution quality, and policy compliance — the moment the ticket closes.
Quality Audit scans every message for policy violations, prohibited language, regulatory risks, and tone issues — flagging them in real time so supervisors can act before a complaint is filed.
Quality Audit builds individual agent scorecards automatically — showing trends in tone, accuracy, handle time, and resolution quality so managers can coach with precision, not guesswork.
Quality Audit’s AI flags conversations that are likely to result in a low CSAT score — before the survey is even sent — giving agents and supervisors time to follow up and recover the relationship.
See what changes when Quality Audit runs across your entire support operation.
Data aggregated from 100+ Auralis deployments across support teams globally.
Whether it’s help desks, documentation, videos, CRMs, e-commerce, or customer support tools, Auralis enhances your workflow by integrating with all major platforms. Any platform with an API can be integrated with Auralis
Looking for details to help you decide?
Here are some frequently asked questions. If you have more questions, please feel free to reach out to us.
Yes — every ticket that closes is automatically scored. There is no sampling and no manual selection required. Every conversation gets a full quality score.
Absolutely. You define the scoring rubric — tone, accuracy, compliance, resolution quality — and weight each criterion based on what matters most to your business.
The AI analyzes sentiment, tone shifts, resolution patterns, and language signals within a conversation to assign a CSAT risk score before the survey is sent — giving your team time to recover the relationship.
Yes — Quality Audit integrates natively with Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, and 500+ other platforms via API. If your platform has an API, we can connect to it.
You control visibility. Scores can be shared with agents for self-coaching, restricted to managers only, or both — depending on your workflow and culture.
Most teams are live in 2–5 days. We handle integration, scoring configuration, and dashboard setup — you don't need an internal data science team.
Yes — all data is encrypted at rest and in transit. Conversation data is never used to train shared models and stays isolated to your instance. We are SOC 2 Type II, GDPR, ISO 27001, and HIPAA compliant.
See Quality Audit in action with a personalized demo tailored to your team size and compliance requirements.
