The modern AI help desk for office technology dealers — works inside e-automate.

Meter reads keyed in by hand, one at a time, off inboxes and portals. A dispatcher chasing a customer for a read that’s three days late — by phone, then by email, then by phone again. Toner requests that eat ten minutes of agent time each. A service call logged twice because the phone note never made it into e-automate. None of this needs a person. All of it needs to happen inside the system you already run.

Auralis connects to e-automate as an ECI partner, via the ESN API. That means Auralis doesn’t just read your data — it reads and writes to it directly: contracts, meter reads, supplies, service calls, invoices, parts and RMAs. Anything e-automate’s API supports, Auralis can act on, inside whatever approval thresholds you set. Meter reads post automatically. Service calls get created and routed. Invoices queue. RMAs start. Your team sets where the line is; Auralis works inside it.

The read that doesn’t come in on time is its own kind of service call — someone has to call the customer, ask again, and key it in once it finally shows up. Auralis Answer, the voice agent, makes that call instead. It reaches out for late or missing reads, confirms the number, and posts it straight into e-automate. The same voice agent follows up on past-due invoices, so your AR team isn’t the one making the reminder calls either.

Whether you’re a copier and office-equipment dealer running phone-heavy support, a managed print provider billing on cost-per-copy, or a field-service operation juggling dispatch and parts — if e-automate is where your business lives, Auralis works the same way: reading and writing the same system of record your team already trusts, answering the same customers, on the same phone number and inbox they already use.