ECI partner integration
Automated toner and supplies reorders — checked against your e-automate data.
Auralis confirms the customer, the device, and contract coverage, places the reorder, and logs it — no agent involved, and nothing to reconcile in e-automate afterward.
- The AI identifies the customer, device, and contract coverage, then confirms and logs the reorder — no agent involved.
- Exceptions (uncovered item, disputed contract) go to your team with the full context attached.
Advanced and customisable AI agents — across every channel
- Chat88% resolved instantlyEscalated
- VoiceAnswers in under 30sAnswered
- EmailFirst reply in 4 minSolved
- Ticket75% never reach a humanResolved
Risk free 30-day pilot — on your data and tickets
Higher team productivity
5.3xtrending upResolved autonomously
82%trending upLower cost per ticket
75%trending down
Before and after Auralis
What changes when Auralis works inside e-automate.
Without Auralis
- Ten minutes of agent time per toner request — account, device, contract, supply item, all keyed by hand.
- Per 100 requests, a full day or more of agent time that grows no revenue.
- The requests that actually need a person wait behind the toner queue.
With Auralis
- The AI identifies the customer, device, and contract coverage, then confirms and logs the reorder — no agent involved.
- Exceptions (uncovered item, disputed contract) go to your team with the full context attached.
- Your team’s time goes to the requests that actually need it.
The request that eats your support day
“I need more toner.” The single highest-volume request a dealer handles, and every one follows the same script: dig up the account, the device, the contract, key in the order, confirm it back.
Built on your e-automate data
Auralis reads and writes into e-automate directly, as an ECI partner via the ESN API — the reorder is confirmed against live contract and device data, and logged without your team touching it.
How it works, step by step
- 1The customer asks — chat, messaging, or by phone, any hour.
- 2Auralis identifies the customer and device from your e-automate data.
- 3It verifies contract coverage before it confirms — never a guess.
- 4It confirms and logs the reorder — no agent keying it in.
- 5Exceptions (uncovered item, disputed contract) go to your team with the full context.
At a glance
- Response time
- Minutes, any hour
- Agent touch
- None, for a standard covered item
- Logging
- Automatic, into e-automate
FAQ
Questions dealers ask before a pilot
Can Auralis really process a reorder with no agent involved?
Yes, for a standard covered item — the AI identifies the customer and device, verifies coverage, confirms the item, and logs it end to end.
Does Auralis write the order into e-automate?
Yes — as an ECI partner, via the ESN API, Auralis writes the confirmed reorder in, inside the thresholds you set.
Can customers reorder by phone, or only chat?
Both — chat, messaging, and phone, any hour.
What if the item isn’t in stock?
Auralis checks availability where that data is synced, and if it can’t confirm the item, it hands the request to your team with everything already gathered — customer, device, and item.
Does it work across multiple device brands?
Yes — the AI matches the customer’s device to the right supply item from your e-automate data regardless of manufacturer.
Can we set spending limits or approval rules on reorders?
Yes — you set the thresholds; anything above them, or anything outside standard contract terms, routes to your team before it’s confirmed.
Risk-free pilot
Bring your IT director to the demo.
Hosted vs. on-prem, the agreements, and the e-automate write path will be ready. See it land in e-automate before you pay anything.
- Runs on your own e-automate data and tickets
- Reads and writes via the ESN API, inside your approval thresholds
- A person answers within one business day
Start the conversation
Five fields. A person replies within one business day.