The AI support partner built for outcomes, not platform homework.
Sierra builds high-fidelity, branded conversational agents for top-of-market enterprises. Auralis ships measurable support outcomes for mid-market teams in days, not quarters - without a six-figure agent-design engagement.
Sierra is an agent-design partnership for enterprise brands. Auralis is an outcomes partnership for mid-market support leaders — live in 10 days, optimization owned by us.
Sierra is an agent-design partnership for enterprise brands. Auralis is an outcomes partnership for mid-market support leaders - live in 10 days, optimization owned by us.
- 74%
- Ticket Resolution - In repetitive support categories
- 45%
- Cost Savings - Across support operations
- +26%
- CSAT Lift - Across assisted + auto-resolved tickets
- 5x
- Agent Productivity - Validated · GrowthOS cohort
Three differences that move tickets
The biggest gaps between Auralis and Sierra AI - on the things that actually affect support outcomes.
GO-LIVE TIMELINE
Auralis: 10-14 days from sign-off to first resolution. Auralis runs every step. Sierra AI: Quarters. Sierra engagements involve persona design, brand workshops, voice training.
MID-MARKET FIT
Auralis: Built for 5-200 agent teams. Public calculator. Quote on first call. Sierra AI: Enterprise-only. Sonos, ADT, SoFi, Casper. Sales-led. Pricing not published.
WHAT YOU GET
Auralis: Five modules - Autopilot, Assist, Audit, Answer, Knowledge Center - delivered as a service. Sierra AI: A high-fidelity branded agent. You staff the cross-functional team that scopes it.
How they compare, row by row
Capabilities cited from each vendor's public site as of this week.
| Capability | Auralis | Sierra AI |
|---|---|---|
| Positioning | Outcomes shipped by our team. Five-module service. | Branded, empathic conversational agents. |
| Time to first resolution | Days from kick-off. | Quarters; depends on agent-design cycle. |
| Who builds the workflows | Auralis (from your KB + ticket data). | Sierra studio team + your CX/brand stakeholders. |
| Channels | Chat, email, voice (Answer in beta). | Chat, voice. |
| Optimization cadence | Weekly tuning by Auralis. Locked KPIs. | Ongoing engagement model; cadence varies by account. |
| Pricing model | Mid-market friendly. Public calculator. | Enterprise, sales-led. Pricing not published. |
| Sweet-spot customer size | 5–200 support agents. $5M–$500M revenue. | Enterprise. Sonos, ADT, SoFi, Casper, Wayfair. |
| Proof metrics | 74% resolution · 45% cost savings · +26% CSAT · 5x productivity | Brand-impact metrics + CSAT; published case studies. |
| Knowledge ownership | Auralis-curated Knowledge Center — we manage gaps and freshness. | Sierra studio assists; you maintain. |
| Voice readiness | Beta (Answer). | GA. Sierra Voice is a flagship module. |
| Implementation | Done-for-you, 10-day playbook. | Multi-month design + deployment engagement. |
| ROI artifact | Quantified ROI model delivered after the first call. | Brand outcomes + customer case studies. |
| Best fit if you want… | Outcomes in 30 days without a CX-ops squad. | A long-lived, branded agent built with deep stakeholder involvement. |
| Best avoided if you want… | A bespoke brand voice with months of design iteration. | Mid-market pricing and a turnkey go-live. |
What we hear on intro calls
Three patterns from customers who moved from Sierra AI to Auralis.
"Sierra wanted a six-month design cycle. We needed results in Q1."
A health-tech support team had budget approval for Q1 resolution wins. Sierra's scoping conversations ran into quarter two before a single ticket was touched. Auralis went live in 12 days. Result: ~58% resolution in Q1 · FY-Q4 budget unlocked
"We're not Sonos. Their pricing didn't fit us."
A 90-agent B2B SaaS support team admired Sierra's output but couldn't justify enterprise contract minimums. Auralis matched the use-case shortlist at mid-market pricing. Result: 30% AHT reduction · CSAT held flat through the switch
"We didn't need a branded agent persona. We needed resolution."
A logistics SaaS team spent two months in Sierra discovery talking about agent persona and voice. Auralis cut that loop - the team picked five top categories on day one and shipped. Result: Live in 11 days · ~35% FRT improvement
Your 10-day migration playbook
From sign-off to first resolution in two weeks. Auralis runs every step.
Day 0-1: Kick-off + KB audit
We map your top 10 ticket categories and KB sources. You confirm scope and escalation policies.
Day 2-4: Autopilot configuration
Auralis configures Autopilot on your KB and policies. Sandbox runs against historical tickets for accuracy QA.
Day 5-7: Helpdesk integration
We wire the integration (Zendesk, Salesforce, Intercom, Freshdesk, JSM, ServiceNow). QA sign-off from your team.
Day 8: Soft launch (25% traffic)
Auralis goes live on 25% of traffic. Escalation playbooks are live and tested before ramp.
Day 9: Ramp to 100%
Traffic expands to 100% across all allowed ticket categories.
Day 10: Day-30 plan locked
Weekly review cadence starts. Auralis owns KB-gap closure, policy tuning, and KPI reporting from here.
Questions we get during evaluations
Straight answers to what enterprise buyers ask when comparing options.
Sierra sells you a platform or feature set. Auralis sells you outcomes - our team configures, tunes, and reports against your KPIs. You spend zero time learning a new ops platform.
See Auralis on your tickets, in 30 minutes.
Your tickets, your KB, your stack - live in the session. Walk away with a written 10-day go-live plan and a quantified ROI model, whether you book or not.