Maven AGI is a new-generation LLM-native agent platform built for technical teams to configure. Auralis is the team that does the configuring — same LLM-native capabilities, shipped as outcomes instead of a build-it-yourself toolkit.
Speak to an AI Expert →Maven is a platform for technical teams to operate. Auralis is the team — we configure, tune, and deliver outcomes so your engineers stay focused on your product.
The biggest gaps between Auralis and Maven AGI — on the things that actually affect support outcomes.
Support leaders who want outcomes, not a new platform to operate.
Technical teams comfortable configuring an LLM-native platform.
10–14 days. Auralis runs the playbook.
Weeks. Depends on engineering bandwidth + LLM tuning.
Auralis owns weekly tuning, KB-gap closure, KPI reporting.
Your engineering / AI-ops team owns iteration.
Capabilities cited from each vendor's public site as of this week.
| Capability | ✦ Auralis | Maven AGI |
|---|---|---|
| Positioning | Outcomes shipped by our team. | LLM-native agent platform for technical configuration. |
| Time to first deflection | Days from kick-off. | Weeks; depends on engineering bandwidth. |
| Who builds the workflows | Auralis. | Your engineers and AI-ops team. |
| Channels | Chat, email, voice (Answer in beta). | Chat, email, voice. |
| Optimization cadence | Weekly tuning by Auralis. Locked KPIs. | You own LLM tuning, prompt iteration, evals. |
| Pricing model | Flat managed fee. Public calculator. | Sales-led, usage-based on LLM tokens + seats. |
| Sweet-spot customer size | 5–200 support agents. $5M–$500M revenue. | Tech-forward mid-market and enterprise. |
| Proof metrics | ~60% deflection · ~30% AHT · ~35% FRT · ~10% CSAT · 15+ hrs/agent/wk | Newer entrant; benchmarks per customer case. |
| Knowledge source | Auralis-curated Knowledge Center. | Your team ingests and curates. |
| Voice readiness | Beta (Answer). | GA. |
| Implementation | Done-for-you, 10-day playbook. | Self-service + Maven onboarding for technical teams. |
| Best fit if you want… | Outcomes managed for you. | An LLM-native platform to build a deeply-customized agent in-house. |
| Best avoided if you want… | Engineering-level access to the underlying LLM stack. | A managed outcome with no engineering ownership. |
Three patterns from customers who moved from Maven AGI to Auralis.
From sign-off to first deflection in two weeks. Auralis runs every step.
Straight answers to what enterprise buyers ask when comparing options.
Maven AGI sells you a platform or feature set. Auralis sells you outcomes — our team configures, tunes, and reports against your KPIs. You spend zero time learning a new ops platform.
Most Auralis customers are live in 10–14 days using the playbook above. We own every step.
~60% ticket deflection in repetitive categories, ~30% AHT reduction, ~35% faster first response, ~10% CSAT lift, and 15+ hours saved per agent per week. All numbers validated against the GrowthOS cohort.
Auralis does. We hold the weekly review, surface KB gaps, propose policy changes, and report against your locked KPIs. Maven AGI expects your team to do this work.
Auralis pricing is published as a calculator and quoted on the first call. Maven AGI runs a sales-led process. Auralis is materially less expensive at the mid-market support team size (5–200 agents).
Yes. We deploy Auralis on a slice of categories or a percentage of traffic first. You keep Maven AGI running on the rest until you’re confident. Cutover is non-disruptive.
Tech-forward teams with engineering and AI-ops capacity who want deep, code-level customization of an LLM-native agent. If you have the team and the appetite to operate the platform, Maven is strong. If you want outcomes managed for you, Auralis is built for that case.
Your tickets, your KB, your stack — live in the session. Walk away with a written 10-day go-live plan and a quantified ROI model, whether you book or not.
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