Kore.ai is an enterprise conversational-AI platform — broad, deep, and built for internal teams to architect from scratch. Auralis ships the support outcomes you actually need, without the multi-quarter platform build.
Speak to an AI Expert →Kore.ai is a build-it-yourself enterprise bot platform. Auralis is a shipped outcome — same support KPIs, without the year-long platform program.
The biggest gaps between Auralis and Kore.ai — on the things that actually affect support outcomes.
Support outcomes (deflection, AHT, FRT) shipped as a service.
A horizontal conversational-AI platform you architect for your use cases.
10–14 days. Auralis owns every step.
Multi-quarter program with system-integrator involvement common.
None. Outcomes are our deliverable.
Conversation designers, bot devs, NLU trainers, integration engineers.
Capabilities cited from each vendor's public site as of this week.
| Capability | ✦ Auralis | Kore.ai |
|---|---|---|
| Positioning | Outcomes shipped by our team. | Enterprise conversational-AI platform. |
| Time to first deflection | Days from kick-off. | Quarters; depends on program scope. |
| Who builds the workflows | Auralis. | Your team (or your SI partner) builds in Kore Bot Builder. |
| Channels | Chat, email, voice (Answer in beta). | 30+ channels (chat, voice, social, IVR, etc.). |
| Optimization cadence | Weekly tuning by Auralis. Locked KPIs. | Your team owns lifecycle management. |
| Pricing model | Flat managed fee. Public calculator. | Enterprise, sales-led. Multi-stakeholder procurement. |
| Sweet-spot customer size | 5–200 support agents. $5M–$500M revenue. | Large enterprise. F500-heavy customer base. |
| Proof metrics | ~60% deflection · ~30% AHT · ~35% FRT · ~10% CSAT · 15+ hrs/agent/wk | Enterprise case studies; results vary by program. |
| Knowledge source | Auralis-curated Knowledge Center. | Your team imports + maintains. |
| Voice readiness | Beta (Answer). | GA. Strong IVR + voice. |
| Implementation | Done-for-you, 10-day playbook. | SI-partner program common. Multi-month engagement. |
| Best fit if you want… | Support outcomes, fast, no platform program. | A horizontal AI platform spanning support, HR, IT, sales. |
| Best avoided if you want… | A horizontal platform for non-support use cases. | A focused support-only outcome with mid-market pricing. |
Three patterns from customers who moved from Kore.ai to Auralis.
From sign-off to first deflection in two weeks. Auralis runs every step.
Straight answers to what enterprise buyers ask when comparing options.
Kore.ai sells you a platform or feature set. Auralis sells you outcomes — our team configures, tunes, and reports against your KPIs. You spend zero time learning a new ops platform.
Most Auralis customers are live in 10–14 days using the playbook above. We own every step.
~60% ticket deflection in repetitive categories, ~30% AHT reduction, ~35% faster first response, ~10% CSAT lift, and 15+ hours saved per agent per week. All numbers validated against the GrowthOS cohort.
Auralis does. We hold the weekly review, surface KB gaps, propose policy changes, and report against your locked KPIs. Kore.ai expects your team to do this work.
Auralis pricing is published as a calculator and quoted on the first call. Kore.ai runs a sales-led process. Auralis is materially less expensive at the mid-market support team size (5–200 agents).
Yes. We deploy Auralis on a slice of categories or a percentage of traffic first. You keep Kore.ai running on the rest until you’re confident. Cutover is non-disruptive.
Large enterprises with a horizontal conversational-AI mandate spanning support, HR, IT, sales, and operations. Kore’s breadth + depth is hard to match if you’re building a multi-domain agent program with internal architects. If you just want support outcomes, Auralis is built for that case.
Your tickets, your KB, your stack — live in the session. Walk away with a written 10-day go-live plan and a quantified ROI model, whether you book or not.
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