The AI support partner built for outcomes, not platform homework.
Kore.ai is an enterprise conversational-AI platform - broad, deep, and built for internal teams to architect from scratch. Auralis ships the support outcomes you actually need, without the multi-quarter platform build.
Kore.ai is a build-it-yourself enterprise bot platform. Auralis is a shipped outcome — same support KPIs, without the year-long platform program.
Kore.ai is a build-it-yourself enterprise bot platform. Auralis is a shipped outcome - same support KPIs, without the year-long platform program.
- 74%
- Ticket Resolution - In repetitive support categories
- 45%
- Cost Savings - Across support operations
- +26%
- CSAT Lift - Across assisted + auto-resolved tickets
- 5x
- Agent Productivity - Validated · GrowthOS cohort
Three differences that move tickets
The biggest gaps between Auralis and Kore.ai - on the things that actually affect support outcomes.
WHAT YOU'RE GETTING
Auralis: Support outcomes (resolution, AHT, FRT) shipped as a service. Kore.ai: A horizontal conversational-AI platform you architect for your use cases.
TIME TO PRODUCTION
Auralis: 10-14 days. Auralis owns every step. Kore.ai: Multi-quarter program with system-integrator involvement common.
TEAM YOU NEED
Auralis: None. Outcomes are our deliverable. Kore.ai: Conversation designers, bot devs, NLU trainers, integration engineers.
How they compare, row by row
Capabilities cited from each vendor's public site as of this week.
| Capability | Auralis | Kore.ai |
|---|---|---|
| Positioning | Outcomes shipped by our team. | Enterprise conversational-AI platform. |
| Time to first resolution | Days from kick-off. | Quarters; depends on program scope. |
| Who builds the workflows | Auralis. | Your team (or your SI partner) builds in Kore Bot Builder. |
| Channels | Chat, email, voice (Answer in beta). | 30+ channels (chat, voice, social, IVR, etc.). |
| Optimization cadence | Weekly tuning by Auralis. Locked KPIs. | Your team owns lifecycle management. |
| Pricing model | Flat managed fee. Public calculator. | Enterprise, sales-led. Multi-stakeholder procurement. |
| Sweet-spot customer size | 5–200 support agents. $5M–$500M revenue. | Large enterprise. F500-heavy customer base. |
| Proof metrics | 74% resolution · 45% cost savings · +26% CSAT · 5x productivity | Enterprise case studies; results vary by program. |
| Knowledge source | Auralis-curated Knowledge Center. | Your team imports + maintains. |
| Voice readiness | Beta (Answer). | GA. Strong IVR + voice. |
| Implementation | Done-for-you, 10-day playbook. | SI-partner program common. Multi-month engagement. |
| Best fit if you want… | Support outcomes, fast, no platform program. | A horizontal AI platform spanning support, HR, IT, sales. |
| Best avoided if you want… | A horizontal platform for non-support use cases. | A focused support-only outcome with mid-market pricing. |
What we hear on intro calls
Three patterns from customers who moved from Kore.ai to Auralis.
"Kore was sized for our parent company, not our division."
A divisional support team at a F500 needed resolution in one quarter; corporate's Kore program was three quarters out. Auralis got them live independently. Result: Live in 12 days · ~55% resolution by Week 6
"We didn't want to staff a bot-development practice."
A growth-stage SaaS team scoped Kore and realized the in-house build effort exceeded their AI budget. Auralis delivered as a service. Result: 0 bot-dev hires · ~58% resolution by Week 8
"The SI quote alone was 3x the platform cost."
A retailer's SI partner scoped a 9-month Kore program; the implementation services line item dwarfed the platform fee. Auralis bypassed the SI entirely. Result: Mid-market price · 14-day go-live
Your 10-day migration playbook
From sign-off to first resolution in two weeks. Auralis runs every step.
Day 0-1: Kick-off + KB audit
We map your top 10 ticket categories and KB sources. You confirm scope and escalation policies.
Day 2-4: Autopilot configuration
Auralis configures Autopilot on your KB and policies. Sandbox runs against historical tickets for accuracy QA.
Day 5-7: Helpdesk integration
We wire the integration (Zendesk, Salesforce, Intercom, Freshdesk, JSM, ServiceNow). QA sign-off from your team.
Day 8: Soft launch (25% traffic)
Auralis goes live on 25% of traffic. Escalation playbooks are live and tested before ramp.
Day 9: Ramp to 100%
Traffic expands to 100% across all allowed ticket categories.
Day 10: Day-30 plan locked
Weekly review cadence starts. Auralis owns KB-gap closure, policy tuning, and KPI reporting from here.
Questions we get during evaluations
Straight answers to what enterprise buyers ask when comparing options.
Kore.ai sells you a platform or feature set. Auralis sells you outcomes - our team configures, tunes, and reports against your KPIs. You spend zero time learning a new ops platform.
See Auralis on your tickets, in 30 minutes.
Your tickets, your KB, your stack - live in the session. Walk away with a written 10-day go-live plan and a quantified ROI model, whether you book or not.