The AI support partner built for outcomes, not platform homework.
Forethought sells a multi-product AI suite (Solve, Triage, Assist, Discover) that your team configures and runs. Auralis ships the resolution and AHT outcomes those products promise - as one service, with our team owning every step.
Forethought is four products you stitch together. Auralis is one outcome we deliver — no product-suite to learn, no configuration sprint, no internal AI lead required.
Forethought is four products you stitch together. Auralis is one outcome we deliver - no product-suite to learn, no configuration sprint, no internal AI lead required.
- 74%
- Ticket Resolution - In repetitive support categories
- 45%
- Cost Savings - Across support operations
- +26%
- CSAT Lift - Across assisted + auto-resolved tickets
- 5x
- Agent Productivity - Validated · GrowthOS cohort
Three differences that move tickets
The biggest gaps between Auralis and Forethought - on the things that actually affect support outcomes.
PRODUCT SHAPE
Auralis: One service. Five modules delivered as outcomes. Forethought: Four products (Solve, Triage, Assist, Discover) to configure separately.
WHO OWNS RESULTS
Auralis: Auralis owns resolution, AHT, FRT, CSAT KPIs. Forethought: Your team owns the configuration and the KPI movement.
GO-LIVE
Auralis: 10-14 days. Auralis runs the playbook. Forethought: Weeks per product; longer for the full suite.
How they compare, row by row
Capabilities cited from each vendor's public site as of this week.
| Capability | Auralis | Forethought |
|---|---|---|
| Positioning | Outcomes shipped by our team. | Multi-product AI suite for support. |
| Time to first resolution | Days from kick-off. | Weeks; depends on product mix and config. |
| Who builds the workflows | Auralis (from your KB + ticket data). | Your team, in Forethought’s product UIs. |
| Channels | Chat, email, voice (Answer in beta). | Chat, email; voice via partner integrations. |
| Optimization cadence | Weekly tuning by Auralis. Locked KPIs. | Your team monitors each product’s analytics. |
| Pricing model | Flat managed fee. Public calculator. | Sales-led, per-product. Bundle discounts vary. |
| Sweet-spot customer size | 5–200 support agents. $5M–$500M revenue. | Mid-market to enterprise. |
| Proof metrics | 74% resolution · 45% cost savings · +26% CSAT · 5x productivity | Forethought case-study benchmarks. |
| Knowledge source | Auralis-curated Knowledge Center. | Discover surfaces gaps; your team closes them. |
| Voice readiness | Beta (Answer). | Partner-led. |
| Implementation | Done-for-you, 10-day playbook. | Self-service with Forethought CSM support. |
| Best fit if you want… | Outcomes shipped as one service. | A multi-product AI stack with internal ownership. |
| Best avoided if you want… | Granular per-product control across resolution, triage, assist. | A single managed outcome with no platform overhead. |
What we hear on intro calls
Three patterns from customers who moved from Forethought to Auralis.
"Solve was great. Triage was great. Together they were a project."
A SaaS support team licensed three Forethought products and underused them because integration + ongoing tuning needed dedicated headcount. Auralis collapsed it into one service. Result: Live in 13 days · same KPIs, one vendor, one bill
"Pricing for the full suite was unjustifiable."
A 35-agent team needed Solve's resolution and Triage's routing, but the bundle cost more than their CRM. Auralis delivered both outcomes at mid-market pricing. Result: ~50% lower annual spend · resolution + routing both live
"We launched Forethought; results stalled at month three."
An e-commerce team hit ~30% resolution with Forethought and plateaued - nobody internally owned weekly tuning. Auralis took the optimization loop and broke through. Result: ~60% resolution by Week 8 · weekly review cadence
Your 10-day migration playbook
From sign-off to first resolution in two weeks. Auralis runs every step.
Day 0-1: Kick-off + KB audit
We map your top 10 ticket categories and KB sources. You confirm scope and escalation policies.
Day 2-4: Autopilot configuration
Auralis configures Autopilot on your KB and policies. Sandbox runs against historical tickets for accuracy QA.
Day 5-7: Helpdesk integration
We wire the integration (Zendesk, Salesforce, Intercom, Freshdesk, JSM, ServiceNow). QA sign-off from your team.
Day 8: Soft launch (25% traffic)
Auralis goes live on 25% of traffic. Escalation playbooks are live and tested before ramp.
Day 9: Ramp to 100%
Traffic expands to 100% across all allowed ticket categories.
Day 10: Day-30 plan locked
Weekly review cadence starts. Auralis owns KB-gap closure, policy tuning, and KPI reporting from here.
Questions we get during evaluations
Straight answers to what enterprise buyers ask when comparing options.
Forethought sells you a platform or feature set. Auralis sells you outcomes - our team configures, tunes, and reports against your KPIs. You spend zero time learning a new ops platform.
See Auralis on your tickets, in 30 minutes.
Your tickets, your KB, your stack - live in the session. Walk away with a written 10-day go-live plan and a quantified ROI model, whether you book or not.