Forethought sells a multi-product AI suite (Solve, Triage, Assist, Discover) that your team configures and runs. Auralis ships the deflection and AHT outcomes those products promise — as one service, with our team owning every step.
Speak to an AI Expert →Forethought is four products you stitch together. Auralis is one outcome we deliver — no product-suite to learn, no configuration sprint, no internal AI lead required.
The biggest gaps between Auralis and Forethought — on the things that actually affect support outcomes.
One service. Five modules delivered as outcomes.
Four products (Solve, Triage, Assist, Discover) to configure separately.
Auralis owns deflection, AHT, FRT, CSAT KPIs.
Your team owns the configuration and the KPI movement.
10–14 days. Auralis runs the playbook.
Weeks per product; longer for the full suite.
Capabilities cited from each vendor's public site as of this week.
| Capability | ✦ Auralis | Forethought |
|---|---|---|
| Positioning | Outcomes shipped by our team. | Multi-product AI suite for support. |
| Time to first deflection | Days from kick-off. | Weeks; depends on product mix and config. |
| Who builds the workflows | Auralis (from your KB + ticket data). | Your team, in Forethought’s product UIs. |
| Channels | Chat, email, voice (Answer in beta). | Chat, email; voice via partner integrations. |
| Optimization cadence | Weekly tuning by Auralis. Locked KPIs. | Your team monitors each product’s analytics. |
| Pricing model | Flat managed fee. Public calculator. | Sales-led, per-product. Bundle discounts vary. |
| Sweet-spot customer size | 5–200 support agents. $5M–$500M revenue. | Mid-market to enterprise. |
| Proof metrics | ~60% deflection · ~30% AHT · ~35% FRT · ~10% CSAT · 15+ hrs/agent/wk | Forethought case-study benchmarks. |
| Knowledge source | Auralis-curated Knowledge Center. | Discover surfaces gaps; your team closes them. |
| Voice readiness | Beta (Answer). | Partner-led. |
| Implementation | Done-for-you, 10-day playbook. | Self-service with Forethought CSM support. |
| Best fit if you want… | Outcomes shipped as one service. | A multi-product AI stack with internal ownership. |
| Best avoided if you want… | Granular per-product control across deflection, triage, assist. | A single managed outcome with no platform overhead. |
Three patterns from customers who moved from Forethought to Auralis.
From sign-off to first deflection in two weeks. Auralis runs every step.
Straight answers to what enterprise buyers ask when comparing options.
Forethought sells you a platform or feature set. Auralis sells you outcomes — our team configures, tunes, and reports against your KPIs. You spend zero time learning a new ops platform.
Most Auralis customers are live in 10–14 days using the playbook above. We own every step.
~60% ticket deflection in repetitive categories, ~30% AHT reduction, ~35% faster first response, ~10% CSAT lift, and 15+ hours saved per agent per week. All numbers validated against the GrowthOS cohort.
Auralis does. We hold the weekly review, surface KB gaps, propose policy changes, and report against your locked KPIs. Forethought expects your team to do this work.
Auralis pricing is published as a calculator and quoted on the first call. Forethought runs a sales-led process. Auralis is materially less expensive at the mid-market support team size (5–200 agents).
Yes. We deploy Auralis on a slice of categories or a percentage of traffic first. You keep Forethought running on the rest until you’re confident. Cutover is non-disruptive.
Mid-market and enterprise teams that want best-of-breed point products (especially Solve for deflection and Triage for routing) and have the internal ops team to operate them. If you want one managed outcome instead, Auralis is built for that case.
Your tickets, your KB, your stack — live in the session. Walk away with a written 10-day go-live plan and a quantified ROI model, whether you book or not.
Speak to an AI Expert →