The AI support partner built for outcomes, not platform homework.
Ada is a powerful no-code AI customer-service platform - and you staff the team that builds, configures, and tunes it. Auralis ships the same outcomes as a managed service: no platform learning curve, no internal AI lead required. Ada is a platform you operate. Auralis is a team that operates the platform for you - same outcome class, none of the staffing burden.
Ada is a platform you operate. Auralis is a team that operates the platform for you — same outcome class, none of the staffing burden.
Ada is a platform your team builds and runs. Auralis is a managed outcome - our team owns the resolution number, with no AI-ops headcount required on your side.
- 74%
- Ticket Resolution - In repetitive support categories
- 45%
- Cost Savings - Across support operations
- +26%
- CSAT Lift - Across assisted + auto-resolved tickets
- 5x
- Agent Productivity - Validated · GrowthOS cohort
Three differences that move tickets
The biggest gaps between Auralis and Ada - on the things that actually affect support outcomes.
WHO RUNS IT
Auralis: Auralis configures, tunes, and owns weekly optimization. Ada: Your team builds in the Ada Designer, then maintains forever.
ROLE TO HIRE
Auralis: None. Outcomes are our deliverable. Ada: Conversation designer, AI ops lead, content manager - to use Ada well.
TIME TO MEANINGFUL RESOLUTION
Auralis: 10-14 days. Auralis runs the playbook. Ada: Weeks to months. Depends on internal team velocity.
How they compare, row by row
Capabilities cited from each vendor's public site as of this week.
| Capability | Auralis | Ada |
|---|---|---|
| Positioning | Outcomes shipped by our team. | No-code AI customer-service platform. |
| Time to first resolution | Days from kick-off. | Weeks; depends on conversation-design throughput. |
| Who builds the workflows | Auralis (from your KB + ticket data). | Your conversation designers, in Ada Designer. |
| Channels | Chat, email, voice (Answer in beta). | Chat, email, voice, social, SMS. |
| Optimization cadence | Weekly tuning by Auralis. Locked KPIs. | Your team uses Ada Coach + analytics; cadence varies. |
| Pricing model | Flat managed fee. Public calculator. | Enterprise, sales-led. Pricing not published. |
| Sweet-spot customer size | 5–200 support agents. $5M–$500M revenue. | Enterprise. Verizon, Square, Meta, Indigo. |
| Proof metrics | 74% resolution · 45% cost savings · +26% CSAT · 5x productivity | Ada-published automated-resolution benchmarks. |
| Knowledge source | Auralis-curated Knowledge Center; we keep it fresh. | Imported from your sources; your team maintains. |
| Voice readiness | Beta (Answer). | GA. Ada Voice is a marquee module. |
| Implementation | Done-for-you, 10-day playbook. | Self-service Designer + Ada onboarding + ongoing internal ownership. |
| Best fit if you want… | Outcomes in 30 days without staffing an AI-ops function. | A no-code platform to build a deep, brand-controlled bot in-house. |
| Best avoided if you want… | Total in-house control of every flow with no external party. | Mid-market pricing and a turnkey go-live. |
What we hear on intro calls
Three patterns from customers who moved from Ada to Auralis.
"Ada needed a full-time owner we didn't have."
A 40-agent support team bought Ada, hired a conversation designer, and was still under-resourced to keep it tuned. Auralis replaced the role with a managed service - same outcomes, no headcount. Result: Live in 11 days · ~55% resolution · 1 FTE saved
"Procurement was a six-month problem."
A B2B SaaS support leader couldn't justify Ada's enterprise procurement timeline. Auralis quoted on the first call and contracted in two weeks. Result: Contract in 2 weeks · resolution live by Week 4
"Our Ada flows worked. Nobody updated them."
An ed-tech company built solid Ada flows at launch and watched them decay because no one owned KB freshness. Auralis took over the cadence and accuracy recovered. Result: Accuracy recovered to ~92% · weekly KB-gap closure
Your 10-day migration playbook
From sign-off to first resolution in two weeks. Auralis runs every step.
Day 0-1: Kick-off + KB audit
We map your top 10 ticket categories and KB sources. You confirm scope and escalation policies.
Day 2-4: Autopilot configuration
Auralis configures Autopilot on your KB and policies. Sandbox runs against historical tickets for accuracy QA.
Day 5-7: Helpdesk integration
We wire the integration (Zendesk, Salesforce, Intercom, Freshdesk, JSM, ServiceNow). QA sign-off from your team.
Day 8: Soft launch (25% traffic)
Auralis goes live on 25% of traffic. Escalation playbooks are live and tested before ramp.
Day 9: Ramp to 100%
Traffic expands to 100% across all allowed ticket categories.
Day 10: Day-30 plan locked
Weekly review cadence starts. Auralis owns KB-gap closure, policy tuning, and KPI reporting from here.
Questions we get during evaluations
Straight answers to what enterprise buyers ask when comparing options.
Ada sells you a platform or feature set. Auralis sells you outcomes - our team configures, tunes, and reports against your KPIs. You spend zero time learning a new ops platform.
See Auralis on your tickets, in 30 minutes.
Your tickets, your KB, your stack - live in the session. Walk away with a written 10-day go-live plan and a quantified ROI model, whether you book or not.