Case Study

Leading SCANDIC ERP HOUSE Automated Support & Boosted AGENT Productivity BY +30%

Leading SCANDIC ERP HOUSE Automated Support & Boosted AGENT Productivity BY +30%

Leading SCANDIC ERP HOUSE Automated Support & Boosted AGENT Productivity BY +30%

The Client

Our client is a leading cloud ERP provider based in Norway. Its flagship platform offers end-to-end solutions for payroll, invoicing, accounting, and expense automation, primarily serving fast-growing SMBs across Scandinavia.

Key Challenges

Businesses using our client’s software often wrestle with several time-consuming and manual financial bottlenecks:

Our Solution

Auralis AI was integrated within our client’s software to automate, streamline, and scale core accounting workflows:

ROI-Driven Results in 60 Days

Avg. Invoice Processing Time

2.5 hours

Before Auralis

5 minutes

After Auralis

Time Entry Compliance

61%

Before Auralis

93%

After Auralis

Support Tickets per SMB (Monthly)

24

Before Auralis

7

After Auralis

Support Costs per SMB

₭350

Before Auralis

₭90

After Auralis

Onboarding Time (Days)

4 days

Before Auralis

1.5 days

After Auralis

Revenue Retained via Billing Accuracy

Baseline

Before Auralis

+₭45,000/mo

After Auralis

The Process

Data Integration

Connected to the client’s software API for seamless access to invoicing, time, and expense modules

Workflow Automation

Set up triggers for invoice creation from time entries and expense submissions

Mobile Guidance

Enabled AI assistance for receipt scanning, travel claim entry, and timesheet reminders via the mobile app

Onboarding Bot

Launched in-app walkthroughs and FAQ support to empower users without back-and-forth helpdesk needs

Continuous Feedback Loop

AI refined its responses based on user interactions and growing FAQs

The Results

With Auralis AI, the organization reduced operational delays, lowered support costs, and increased financial accuracy while scaling support seamlessly.

Client Testimonial

“Auralis transformed our provider’s workflow. Invoices now happen instantly, we’ve reduced support requests dramatically, and mobile submissions are smoother than ever. The onboarding bot alone cut our training time from days to hours.”

client

Head of Customer Support

Latest case studies

Global enterprise reduced MTTR by 55% and achieved 70% ticket deflection with AI-driven ITSM automation

Global enterprise reduced MTTR by 55% and achieved 70% ticket deflection with AI-driven ITSM automation

See how a multinational enterprise automated ITSM incidents, reduced backlogs, and improved SLA performance using AI agents....
3 min read
How a digital bank reduced support costs 40% and halved onboarding time with compliant, high-touch service.

How a digital bank reduced support costs 40% and halved onboarding time with compliant, high-touch service.

See how a digital banking platform reduced support costs, automated compliance workflows, and accelerated onboarding while retaining more revenue....
3 min read
Scaling Global Viewer Support With 72% Ticket Deflection and Lower Churn

Scaling Global Viewer Support With 72% Ticket Deflection and Lower Churn

Learn how a global subscription service reduced support costs, improved onboarding, and lowered churn rates with multilingual AI support....
3 min read

We completely take care of setup, training and configuration of your AI powered ecommerce agent. Speak to one of our experts to get started

The Auralis Difference

We don’t just implement AI. We make it work securely and seamlessly for your business.

End-to-End AI.

Fully Done for You

We do the hard work: data clean-up, model training, integrations, monitoring, and maintenance. All managed by us, so you don’t need a data science team.

Tailored.

Not Templated

Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We don’t take generic models and try to fit you in like most of the other solutions in the market.

Instant Integrations.
Out of the Box

Instantly integrates with over 500+ tools that your team already uses out of the box. Anything with an API can be integrated with.

LLM Agnostic.
Deploy Anywhere

Seamlessly orchestrate public and open-source LLMs, or bring your own, and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.

Speed to Value.

Days not Months

Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.

Enterprise-Grade Security

Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).

gdpr

GDPR

aicpca

SOC 2 Type II

iso

ISO 27001

HIPAA

Featured Resources

Guides, checklists, and frameworks to help you choose and deploy AI with confidence.

White Paper

AI Agent Buying Guide

Choosing the right AI agent can make or break your customer experience. This guide walks you through the key questions to ask and factors to consider before investing in an AI agent for your business.

Get the AI Agent Buying Guide
Security

Risks in Customer Support

Understand the hidden risks of deploying AI in customer-facing support operations.

Get the Risks One Pager
One Pager

Build vs Buy

A concise breakdown to help you decide when to build your own AI agent or buy a proven solution.

Get the Build vs Buy One Pager
Checklist

Choosing the Right AI Framework

A structured checklist to evaluate and select the best AI automation framework for your team.

Get the Framework Checklist
Data Security

Data Security & Compliance

Everything you need to know about keeping your AI deployments compliant and your customer data protected.

Get the Security Guide