Leading SCANDIC ERP HOUSE Automated Support & Boosted AGENT Productivity BY +30%
The Client
Our client is a leading cloud ERP provider based in Norway. Its flagship platform offers end-to-end solutions for payroll, invoicing, accounting, and expense automation, primarily serving fast-growing SMBs across Scandinavia.
Key Challenges
Businesses using our client’s software often wrestle with several time-consuming and manual financial bottlenecks:
- Invoice Processing Delays: Manual invoice creation and approval slowing down billing cycles.
- Time & Expense Visibility Issues: Hard to enforce timely entries and approvals across mobile teams.
- Onboarding Delays: SMBs frequently navigate the proprietary software features on their own, leading to training gaps and support overload.
- Cost Inefficiency: High time cost per ticket and frequent support queries for repetitive tasks.
Our Solution
Auralis AI was integrated within our client’s software to automate, streamline, and scale core accounting workflows:
- Automated Invoice Creation & Delivery: AI generates and dispatches invoices based on tracked time, expenses, or subscriptions
- Real-Time Dashboard Guidance: AI helps users understand billing, receivables, and cash flow via interactive dashboards
- Mobile Expense & Time Entry Support: AI guides employees through hassle-free mobile submissions with reminders and auto-scanned receipts
- Onboarding & FAQ Bot: Launches contextual tips, walkthroughs, and auto-training modules for new users
- Live Slack/Chat Support:AI handles common queries instantly, no need to wait for a human agent.
ROI-Driven Results in 60 Days
Avg. Invoice Processing Time
Time Entry Compliance
Support Tickets per SMB (Monthly)
Support Costs per SMB
Onboarding Time (Days)
Revenue Retained via Billing Accuracy
The Process
Data Integration
Connected to the client’s software API for seamless access to invoicing, time, and expense modules
Workflow Automation
Set up triggers for invoice creation from time entries and expense submissions
Mobile Guidance
Enabled AI assistance for receipt scanning, travel claim entry, and timesheet reminders via the mobile app
Onboarding Bot
Launched in-app walkthroughs and FAQ support to empower users without back-and-forth helpdesk needs
Continuous Feedback Loop
AI refined its responses based on user interactions and growing FAQs
The Results
With Auralis AI, the organization reduced operational delays, lowered support costs, and increased financial accuracy while scaling support seamlessly.
- Invoice processing accelerated from lengthy manual steps to near-instant completion
- Time entry compliance rose significantly with automated reminders and guidance
- Support ticket volumes dropped sharply as routine queries were resolved
- Cost per client decreased substantially due to reduced manual effort
- Onboarding became faster and smoother with contextual AI guidance
Client Testimonial
Auralis transformed our provider’s workflow. Invoices now happen instantly, we’ve reduced support requests dramatically, and mobile submissions are smoother than ever. The onboarding bot alone cut our training time from days to hours.
The Auralis Difference
See how Auralis deploys custom AI agents in days, not months.