A global leader in premium fitness equipment, headquartered in Europe, the client is renowned for German engineering and medical-grade quality. Trusted by thousands of households, gyms, and wellness centers worldwide, they specialize in mini-trampolines and wellness solutions that promote fun, safe, and effective exercise. As rapid growth drove rising support volumes and increasingly complex queries, the need for a scalable, intelligent system became critical to maintain service quality and customer satisfaction.
With rapid growth in online sales and a global customer base, our client faced several recurring challenges:
Our client deployed Auralis AI agents across its website, e-commerce platform, and customer support channels to improve both sales conversions and post-purchase engagement.
Before Auralis
After Auralis
Before Auralis
After Auralis
Before Auralis
After Auralis
Before Auralis
After Auralis
Before Auralis
After Auralis
Indexed FAQs, manuals, class schedules, and historical support logs.
Synced with our client’s Shopify storefront and CRM.
Enabled Auralis to handle customer queries in English, German, and French.
Automated assembly guidance, proactive accessory upsells, and warranty reminders.
AI workflows tuned based on customer feedback and sales funnel analytics.
With Auralis AI, the organization scaled support operations, delivering faster responses and consistent service without adding headcount.
”Our sales team used to spend hours answering the same questions. With Auralis, those are resolved instantly, freeing our team to focus on customer relationships. Even better, the AI is actively driving new revenue through upsells and class bookings.’’
We don’t just implement AI. We make it work securely and seamlessly for your business.
We do the hard work: data clean-up, model training, integrations, monitoring, and maintenance. All managed by us, so you don’t need a data science team.
Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We don’t take generic models and try to fit you in like most of the other solutions in the market.
Instantly integrates with over 500+ tools that your team already uses out of the box. Anything with an API can be integrated with.
Seamlessly orchestrate public and open-source LLMs, or bring your own, and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.
Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.
Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).
Guides, checklists, and frameworks to help you choose and deploy AI with confidence.
Choosing the right AI agent can make or break your customer experience. This guide walks you through the key questions to ask and factors to consider before investing in an AI agent for your business.
Get the AI Agent Buying GuideUnderstand the hidden risks of deploying AI in customer-facing support operations.
Get the Risks One PagerA concise breakdown to help you decide when to build your own AI agent or buy a proven solution.
Get the Build vs Buy One PagerA structured checklist to evaluate and select the best AI automation framework for your team.
Get the Framework ChecklistEverything you need to know about keeping your AI deployments compliant and your customer data protected.
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