Reimagining chronic care through personalized, data-powered engagement
The Client
A global healthcare technology company that provides personalized chronic care programs combining doctors, nutritionists, health coaches, and lifestyle interventions. Their platform integrates health data, lab results, and ongoing engagement to deliver sustainable outcomes for patients suffering from diabetes, gut issues, and metabolic conditions.
Key Challenges
- High Support Load: Nutrition and health coaches spent hours answering repetitive patient questions (diet, supplements, lifestyle reminders).
- Drop-Off Risk: Patients disengaged after initial consultations, reducing program effectiveness.
- Fragmented Communication: WhatsApp, email, and app-based messages lacked consistency.
- Limited Data Utilization: Large volumes of health records and feedback weren’t being used for real-time guidance.
Our Solution
Our client deployed Auralis AI agents, that were then trained on medical protocols, nutrition plans, and patient engagement workflows to:
- Instant health query assistance: Answer routine health queries instantly (diet swaps, supplement schedules, lab test prep).
- Proactive health reminders: Send proactive reminders for medication, meals, and appointments.
- Real-time health data monitoring: Analyze health data in real-time and flag anomalies for human review.
- Personalized patient engagement: Engage patients with personalized nudges to reduce churn and improve adherence.
ROI-Driven Results in 90 Days
Average response time (patient queries)
Patient adherence rate
Health coach spending time on routine queries
Program completion rate
Support Costs (per patient)
The Process
Protocol-based training
AI agents were trained on Wellfinity’s medical protocols, nutrition frameworks, and patient engagement playbooks to ensure accurate, compliant responses
Proactive engagement
AI delivered contextual nudges, reminders, and lifestyle prompts that kept patients engaged between consultations and reduced drop-off.
Continuous feedback loop
Live inputs from doctors, nutritionists, and health coaches were used to refine AI responses, aligning support with evolving care practices.
Data-driven insights
Real-time analysis of lab results, health records, and patient feedback enabled the AI to flag anomalies and surface insights for medical teams.
Seamless omnichannel support
Integrated across WhatsApp, email, and in-app channels to ensure consistent, always-available patient engagement without overwhelming staff.
The Results
With Auralis AI, the client expanded care capacity, improved patient engagement, and built a more sustainable model for delivering chronic care at scale.
- Routine health queries were answered instantly, easing the workload on medical staff
- Patients received proactive reminders that kept them engaged between consultations
- Health data was analyzed in real time, with anomalies flagged for timely intervention
- Program completion rates increased as adherence improved significantly
- Support costs dropped while patient satisfaction rose consistently
Client Testimonial
With Auralis, our patients get timely answers and reminders that keep them engaged between consultations. It’s taken a huge load off our doctors and coaches, who can now dedicate more attention to complex cases instead of repeating routine advice. We’ve seen patients stick with their programs longer, and the quality of our interactions has gone up significantly.
The Auralis Difference
See how Auralis deploys custom AI agents in days, not months.