Pipedrive integration with Auralis AI
The Ultimate AI Engine for teams using PipedriveBring AI-powered automation directly into Pipedrive — improve response quality, reduce workload, and help your team resolve more tickets without adding headcount.
The Quality Auditor alone was worth the switch. We found three agents consistently missing our tone guidelines — something we’d never have caught without AI reviewing every conversation. CSAT jumped 18 points in 60 days.
Amelia Lowe
CX Director · Orbis Commerce
These are the exact words of a client after we tried out almost 23 generic AI chatbots to handle simple and repeated customer interactions. Most generic AI chatbots that we tried out there simply don’t cut it, the quality is very poor, in many cases the responses are junk and the bots are not trainable. They are fine for free or hobby products where a few bad answers don’t matter but not suitable for businesses like our own, with a reputation to protect.
The foundations of how LLMs work showed us that for a product to be successful we needed the following components
Our AI agents can’t be created in 5 minutes, they take time and effort. Once done however, the results are demonstrably better than using anything out there in the market. We’ve actually tested this against solutions that cost 10x more. We even encourage our customers to try other solutions alongside to see the Auralis difference.
Auralis’ pricing ensures you only pay for successful conversations NOT for cases where a human agent was needed or where the response was simply not good enough. We also understand that most businesses don’t have the time to set up, train, test and monitor the AI agent. That’s when we came up with our unique done for you AI transformation service where we take care of everything and you can enjoy the results.
Automate customer conversations across email, chat, and ticketing. Handle multi-step queries, understand context, and escalate when needed – without breaking workflows.
Automatically classify, tag, and route incoming tickets based on intent, urgency, and sentiment — ensuring faster resolution.
Score every response (AI + human) across tone, accuracy, and compliance. Identify issues before they impact customer experience.
Provide real-time reply suggestions, knowledge retrieval, and next-best actions directly inside Pipedrive tickets.
Detect gaps in your help center and surface missing or outdated content based on real customer queries.
Auto-generate reusable responses based on patterns across your support team to standardize quality at scale.
Your team’s life is made a lot easier by shielding them from repetitive requests, helping them solve customer issues quickly, more effectively and with less effort.
Agents feel less overwhelmed and are freed up to tackle more complex, meaningful work — with a direct impact on job satisfaction and retention.
Setting up and integrating Auralis takes a few minutes, these benefits last forever
Connect directly to a sales agent for follow ups
Answer in any language your customer needs help in
Have your sales team available round the clock, even on weekends
Better, faster responses create more customers
Reduce wait times while Increasing leads captured
Train your AI assistant on the fly and improve accuracy over time
Summarize all queries into actionable insights instantly
Offer next-best actions and real-time recommendations
Scale your business without scaling your sales team
Looking for details to help you decide?
Here’s why Auralis Pipedrive AI Agent helps you start saving today!
It connects Auralis AI directly into your Pipedrive environment to automate customer conversations, assist sales and support agents in real time, and surface actionable intelligence from every interaction.
By reducing repetitive workload, improving response quality, and helping your team move deals and resolve queries faster — without adding headcount.
The integration is straightforward and uses Pipedrive's official APIs. Auralis provides guided setup, and our done-for-you onboarding team handles configuration so your team can start seeing results within days.
Yes. You can configure the AI's responses, routing logic, tone, language, and escalation behaviour to match your specific sales and support workflows inside Pipedrive.
No. The process is designed to be user-friendly, and Auralis provides full documentation and hands-on support throughout the integration. No developer required for standard setups.
Pricing depends on your business needs and the features you require. Auralis offers flexible plans for teams of all sizes — and you only pay for successful AI-resolved conversations, not for cases escalated to a human.
Yes. Auralis integrates with Zendesk, Freshdesk, HubSpot, Salesforce, Intercom, ServiceNow, and more — so you can run consistent AI-assisted workflows across every tool your team uses.
Yes. Auralis provides full onboarding support including documentation, video tutorials, and a dedicated customer success team to ensure a smooth setup and continued performance improvement.
Yes. Auralis offers ongoing technical support throughout the integration process and beyond. Reach out to the support team for any configuration questions or technical issues.
When Auralis cannot confidently answer a query, it follows a graceful escalation path — notifying the user, collecting relevant context, and creating a pre-filled Pipedrive record for the right team member. You can configure a confidence threshold so anything below it is automatically handed off rather than risking a poor response.
Yes — Auralis is designed to complement, not replace, your existing Pipedrive setup. It acts as a first-line intelligence layer, passing enriched data (intent, sentiment, suggested priority) downstream to your existing automations. You don't need to rebuild anything; Auralis simply makes every interaction entering your Pipedrive workflows smarter.
Most teams are live within two weeks using Auralis' done-for-you setup. The AI is trained on your knowledge base, past conversation data, and product documentation. Auralis provides a staging environment to test responses before going live, and accuracy improves continuously through reinforcement learning.
Absolutely. The Quality Auditor scores both AI and human responses across accuracy, tone, policy compliance, and resolution effectiveness. Flagged responses trigger coaching alerts directly inside your workflow, and aggregate scores feed into team dashboards so managers can spot patterns and run targeted training.
Auralis is SOC 2 Type II compliant with enterprise-grade data handling. All data in transit is TLS 1.2+ encrypted, and data at rest uses AES-256 encryption. Your data is never used to train shared models — it stays isolated to your instance. For GDPR, HIPAA, or CCPA requirements, Auralis provides data processing agreements (DPAs) and configurable data retention policies.
Disclaimer:
“Pipedrive” and all associated logos, trademarks, and brand names are the property of Pipedrive, Inc. and are used solely for reference purposes. Auralis is not affiliated with, endorsed by, or sponsored by Pipedrive, Inc. The integration provided by Auralis is independently developed and maintained to enhance your Pipedrive functionality, utilizing your own Pipedrive subscription and official APIs.
