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Freshdesk integration with Auralis AI

The Ultimate AI Engine for teams using Freshdesk

Freshdesk Integration with Auralis AI

Bring AI powered automation directly into Freshdesk, improving response quality, reducing workload, and helping your team resolve more tickets without adding headcount.

Happy Customers

The Quality Auditor alone was worth the switch, as we identified three agents consistently missing our tone guidelines, something we would not have caught without AI reviewing every conversation, and CSAT increased by 18 points in 60 days.

Amelia Lowe

CX Director · Orbis Commerce

4 WEEK AI TRANSFORMATION

FOR TEAMS ON FRESHDESK

The Auralis Story

“This sucks less, but is still not good enough”

These are the exact words of a client after we tried out almost 23 generic AI chatbots to handle simple and repeated customer interactions. Most generic AI chatbots that we tried out there simply don’t cut it, the quality is very poor, in many cases the responses are junk and the bots are not trainable. They are fine for free or hobby products where a few bad answers don’t matter but not suitable for businesses like our own, with a reputation to protect.

The foundations of how LLMs work showed us that for a product to be successful we needed the following components

  • Data pipelines that keeps information the AI uses in sync with the source and squeaky clean for ML training
  • A simple user friendly way of teaching and correcting the AI when it makes mistakes
  • Audit modules that monitor response quality and improves it over a period of time as new data comes in
  • Integrations with 100s of CRM and Helpdesk systems out there for user context
  • Managing changes to pre-trained models when the underlying data or business logic changes

Our AI agents can’t be created in 5 minutes, they take time and effort. Once done however, the results are demonstrably better than using anything out there in the market. We’ve actually tested this against solutions that cost 10x more. We even encourage our customers to try other solutions alongside to see the Auralis difference.

Auralis’ pricing ensures you only pay for successful conversations NOT for cases where a human agent was needed or where the response was simply not good enough. We also understand that most businesses don’t have the time to set up, train, test and monitor the AI agent. That’s when we came up with our unique done for you AI transformation service where we take care of everything and you can enjoy the results.

Let's put AI to work for your company today !

Freshdesk AI Agent Features

Advanced AI Agents

Automate customer conversations across email, chat, and ticketing. Handle multi-step queries, understand context, and escalate when needed – without breaking workflows.

Intelligent Triage

Automatically classify, tag, and route incoming tickets based on intent, urgency, and sentiment, ensuring faster resolution.

Quality Auditor

Score every response (AI + human) across tone, accuracy, and compliance. Identify issues before they impact customer experience.

Agent Assist

Provide real-time reply suggestions, knowledge retrieval, and next-best actions directly inside Freshdesk tickets.

Content Cues

Detect gaps in your help center and surface missing or outdated content based on real customer queries.

Macro Suggestions

Auto-generate reusable responses based on patterns across your support team to standardize quality at scale.

Productive Agents

Your team’s life is made a lot easier by shielding them from repetitive requests, helping them solve customer issues quickly, more effectively and with less effort.

Agents feel less overwhelmed and are freed up to tackle more complex and meaningful work, with a direct impact on job satisfaction and retention.

Key Benefits

Setting up and integrating Auralis takes a few minutes, these benefits last forever

Agent Handoff

Connect directly to a sales agent for follow ups

Multilingual

Answer in any language your customer needs help in

24/7 support

Have your sales team available round the clock, even on weekends

Increased conversions

Better, faster responses create more customers

Decreased handle time

Reduce wait times while Increasing leads captured

Correct seamlessly and instantly

Train your AI assistant on the fly and improve accuracy over time

Convert queries to insights

Summarize all queries into actionable insights instantly

Amplify agent performance

Offer next-best actions and real-time recommendations

Unfair scaling advantage

Scale your business without scaling your sales team

Trusted by companies of all sizes

FAQ's on AI Agent Integration for Freshdesk

Looking for details to help you decide?
Here’s why Auralis Freshdesk AI Agent helps you start saving today!

It connects Auralis AI directly into your Freshdesk environment to automate conversations and assist agents in real time.

By reducing repetitive workload, improving response quality, and helping agents resolve tickets faster.

Integrating Auralis AI with Freshdesk is a straightforward process. Auralis provides a seamless integration that can be set up through Freshdesk. Once installed, you can configure the chatbot to suit your business needs and start using it to enhance your customer service.

Yes, you can customize the Auralis Freshdesk AI chatbot to align with your brand and business requirements. You can configure the chatbot's responses, language, and behavior to provide a personalized experience for your customers.

While basic technical knowledge is helpful, you don't need to be a technical expert to integrate Auralis AI with Freshdesk. The integration process is designed to be user-friendly, and Auralis provides documentation and support to help you through the process.

The cost of integrating Auralis AI with Freshdesk depends on your business needs and the specific features you require. Auralis offers flexible pricing plans to accommodate businesses of all sizes, so you can choose a plan that suits your budget and requirements.

Yes, Auralis AI is compatible with other customer service platforms besides Freshdesk. Auralis offers integrations with a variety of popular platforms, allowing you to enhance your customer service capabilities across multiple channels.

Yes, Auralis provides training and support to help you get started with using its AI engine with Freshdesk. The training resources include documentation, tutorials, and customer support to ensure a smooth integration process.

Yes, Auralis offers technical support to help you integrate its AI engine with Freshdesk. You can reach out to their support team for assistance with any technical issues or questions you may have during the integration process.

When Auralis encounters a question it cannot confidently answer, it follows a graceful escalation path by informing the customer that a human agent will assist, optionally collecting context such as order number or issue type, and creating a pre-filled Freshdesk ticket for the agent — ensuring no conversation reaches a dead end, with a configurable confidence threshold that automatically hands off anything below it rather than risking a poor response.

Yes — Auralis is designed to complement, not replace, your existing Freshdesk workflow rules. It slots in as a first-line responder and triage layer, passing enriched ticket data (intent, sentiment, language, suggested priority) downstream to your existing triggers and automations. You don't need to rebuild your Freshdesk setup; Auralis simply makes every ticket arriving into your existing flows smarter and more complete.

Most teams go live within two weeks with Auralis' done-for-you setup. The AI is trained on your help centre articles, past ticket data, and product documentation. From day one it handles common queries well; accuracy improves continuously through reinforcement learning as new conversations come in. Auralis also provides a staging environment where you can test responses against real ticket examples before switching the bot live in your Freshdesk instance.

Absolutely. The Quality Auditor scores both bot and human agent responses across accuracy, tone, policy compliance, and resolution effectiveness. For human agents, this gives team leads an objective, continuous view of performance without relying on manual spot-checks or infrequent QA reviews. Flagged responses can trigger coaching alerts directly in Freshdesk, and aggregate scores feed into team-level dashboards so managers can spot patterns and run targeted training.

Auralis is SOC 2 Type II compliant and follows enterprise-grade data handling practices. All data in transit is encrypted via TLS 1.2+, and data at rest is AES-256 encrypted. Auralis does not use your customer conversation data to train shared models — your data is kept isolated to your instance. For teams with GDPR, HIPAA, or CCPA requirements, Auralis provides data processing agreements (DPAs) and configurable data retention policies to meet your compliance obligations.

Disclaimer:
“Freshdesk” and all associated logos, trademarks, and brand names are the property of Freshdesk, Inc. and are used solely for reference purposes. Auralis is not affiliated with, endorsed by, or sponsored by Freshdesk, Inc. The integration provided by Auralis is independently developed and maintained to enhance your Freshdesk functionality, utilizing your own Freshdesk subscription and official APIs.