Leading SCANDIC ERP HOUSE Automated Support & Boosted AGENT Productivity BY +30%
Leading SCANDIC ERP HOUSE Automated Support & Boosted AGENT Productivity BY +30%
Leading SCANDIC ERP HOUSE Automated Support & Boosted AGENT Productivity BY +30%
The Client
Our client is a leading cloud ERP provider based in Norway. Its flagship platform offers end-to-end solutions for payroll, invoicing, accounting, and expense automation, primarily serving fast-growing SMBs across Scandinavia.
Key Challenges
Businesses using our client’s software often wrestle with several time-consuming and manual financial bottlenecks:
- Invoice Processing Delays: Manual invoice creation and approval slowing down billing cycles.
- Time & Expense Visibility Issues: Hard to enforce timely entries and approvals across mobile teams.
- Onboarding Delays: SMBs frequently navigate the proprietary software features on their own, leading to training gaps and support overload.
- Cost Inefficiency: High time cost per ticket and frequent support queries for repetitive tasks.
Our Solution
Auralis AI was integrated within our client’s software to automate, streamline, and scale core accounting workflows:
- Automated Invoice Creation & Delivery: AI generates and dispatches invoices based on tracked time, expenses, or subscriptions
- Real-Time Dashboard Guidance: AI helps users understand billing, receivables, and cash flow via interactive dashboards
- Mobile Expense & Time Entry Support: AI guides employees through hassle-free mobile submissions with reminders and auto-scanned receipts
- Onboarding & FAQ Bot: Launches contextual tips, walkthroughs, and auto-training modules for new users
- Live Slack/Chat Support: AI handles common queries instantly—no need to wait for a human agent
ROI-Driven Results in 60 Days
Avg. Invoice Processing Time
2.5 hours
Before Auralis
5 minutes
After Auralis
Time Entry Compliance
61%
Before Auralis
93%
After Auralis
Support Tickets per SMB (Monthly)
24
Before Auralis
7
After Auralis
Support Costs per SMB
₭350
Before Auralis
₭90
After Auralis
Onboarding Time (Days)
4 days
Before Auralis
1.5 days
After Auralis
Revenue Retained via Billing Accuracy
Baseline
Before Auralis
+₭45,000/mo
After Auralis
The Process
Data Integration
Connected to the client’s software API for seamless access to invoicing, time, and expense modules
Workflow Automation
Set up triggers for invoice creation from time entries and expense submissions
Mobile Guidance
Enabled AI assistance for receipt scanning, travel claim entry, and timesheet reminders via the mobile app
Onboarding Bot
Launched in-app walkthroughs and FAQ support to empower users without back-and-forth helpdesk needs
Continuous Feedback Loop
AI refined its responses based on user interactions and growing FAQs
The Results
With Auralis AI, the organization reduced operational delays, lowered support costs, and increased financial accuracy while scaling support seamlessly.
- Invoice processing accelerated from lengthy manual steps to near-instant completion
- Time entry compliance rose significantly with automated reminders and guidance
- Support ticket volumes dropped sharply as routine queries were deflected
- Cost per client decreased substantially due to reduced manual effort
- Onboarding became faster and smoother with contextual AI guidance
Client Testimonial
“Auralis transformed our provider’s workflow. Invoices now happen instantly, we’ve reduced support requests dramatically, and mobile submissions are smoother than ever. The onboarding bot alone cut our training time from days to hours.”
Head of Customer Support
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The Auralis Difference
We don’t just implement AI — we make it work securely and seamlessly for your business. Starting from extraction and clean-up to ongoing optimization, we are with you every step of the way
End-to-End AI.
Fully Done for You
We do the hard work. data clean-up, model training, integrations, monitoring, and maintenance — all managed by us, so you don’t need a data science team.
Tailored.
Not Templated
Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We don’t take generic models and try to fit you in like most of the other solutions in the market.
Instant Integrations. Out of the Box
Instantly integrates with over 500+ tools that your team already uses out of the box. Anything with an API can be integrated with.
LLM Agnostic.
Deploy Anywhere
Seamlessly orchestrate public and open-source LLMs — or bring your own — and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.
Speed to Value.
Days not Months
Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.
Enterprise-Grade Security
Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).
GDPR
SOC 2 Type II
ISO 27001
HIPAA
Choosing the right AI agent can make or break your customer experience. This guide walks you through the key questions to ask and factors to consider before investing in an AI agent for your business.
