A U.S.-based retail technology provider delivers end-to-end POS and back-office solutions purpose-built to streamline store operations and drive efficiency. Their platform supports modern retail experiences across diverse formats and touchpoints, helping retailers optimize workflows, improve visibility, and adapt quickly to evolving customer expectations.
The client struggled with complex support and hard-to-reach knowledge resources:
To keep pace with growing support demands, AI was embedded across ECI, email, and in-app support systems, enabling:
Before Auralis
After Auralis
Before Auralis
After Auralis
Before Auralis
After Auralis
Before Auralis
After Auralis
AI improved continuously from live store team interactions.
Routine setup and compliance queries resolved instantly.
Custom hub built from past tickets, SOPs, and playbooks.
Connected with POS, back-office, and helpdesk via no-code setup.
By deploying Auralis AI, the organization eliminated common support bottlenecks and created a faster, more reliable way to assist retail teams.
“The knowledge center built with Auralis has been a game changer. It now handles hundreds of daily queries without agent input, saving our team over 15 hours a week. We’re faster, more consistent, and finally able to focus on solving the bigger issues that really move the needle”
We don’t just implement AI — we make it work securely and seamlessly for your business. Starting from extraction and clean-up to ongoing optimization, we are with you every step of the way
We do the hard work. data clean-up, model training, integrations, monitoring, and maintenance — all managed by us, so you don’t need a data science team.
Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We don’t take generic models and try to fit you in like most of the other solutions in the market.
Instantly integrates with over 500+ tools that your team already uses out of the box. Anything with an API can be integrated with.
Seamlessly orchestrate public and open-source LLMs — or bring your own — and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.
Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.
Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).
Choosing the right AI agent can make or break your customer experience. This guide walks you through the key questions to ask and factors to consider before investing in an AI agent for your business.
