Automate service, contracts, billing, and parts in e-automate from a single conversation. Exceptions go to the right owner with SLAs and traceability.
The Ultimate AI Engine for teams using ECi's e-automate
Smarter MPS Support and Faster e-automate Operations with Auralis’ Smart Assist
Features
Advanced AI Agents
Intelligent Triage
Real-time NLP triage maps requests to e-automate categories (Service, Contracts, Billing, Parts/RMA), sets priority from SLA/device signals, and dispatches to Admin, Self-Care, Non-Urgent, or Urgent with audit logs.
Contextual Cues
Spot gaps before they grow. Auralis analyzes service, billing, and parts conversations, flags missing SOPs/articles, and recommends updates directly in e-automate.
Macro Suggestions
Auto-mined macros from tickets and emails: meter posts, invoice disputes, RMA steps, login resets. Approve once, standardize everywhere.
AI elevates your e-automate experience. Dealers need clean handoffs across meters, contracts, service, parts, and AR. Auralis for e-automate validates data in real time, triages requests, and can execute safe actions—post meters, create service calls, queue invoices, start RMAs—so customers get faster answers and billing stays accurate.
Deploy alongside your existing e-automate environment—no rip-and-replace. Start on your highest-impact flows, surface the right context for your team, reduce repetitive work, and turn exceptions into closed-loop resolutions.
Your customers feel the difference: faster answers, clear updates on service calls and parts ETAs, and invoices that match the work performed. Fewer handoffs and less back-and-forth mean smoother experiences across chat, email, and portals.
Consistency builds trust. With guided meter→contract→invoice and parts/RMA steps running behind the scenes, issues are resolved on the first try more often, disputes drop, and customers are more likely to return.
Key Benefits
Setting up and integrating Auralis takes a few minutes, these benefits last forever
Agent Handoff
Connect directly to a sales agent for follow ups
Multilingual
Answer in any language your customer needs help in
24/7 support
Have your sales team be available round the clock, even on weekends
Increased conversions
Better, faster responses create more customers
Decreased handle time
Reduce wait times while Increasing leads captured
Correct seamlessly and instantly
Train your AI assistant on the fly and improve accuracy over time
Convert queries to insights
Summarize all queries into actionable insights instantly
Amplify agent performance
Offer next-best actions and real-time recommendations
Unfair scaling advantage
Scale your business without scaling your sales team
The Auralis Difference
We don’t just implement AI — we make it work securely and seamlessly for your business. Starting from extraction and clean-up to ongoing optimization, we are with you every step of the way
End-to-End AI.
Fully Done for You
We do the hard work. data clean-up, model training, integrations, monitoring, and maintenance — all managed by us, so you don’t need a data science team.
Tailored.
Not Templated
Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We don’t take generic models and try to fit you in like most of the other solutions in the market.
Instant Integrations. Out of the Box
Instantly integrates with over 500+ tools that your team already uses out of the box. Anything with an API can be integrated with.
LLM Agnostic.
Deploy Anywhere
Seamlessly orchestrate public and open-source LLMs — or bring your own — and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.
Speed to Value.
Days not Months
Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.
Enterprise-Grade Security
Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).
GDPR
SOC 2 Type II
ISO 27001
HIPAA
White Paper
Choosing the right AI agent can make or break your customer experience. This guide walks you through the key questions to ask and factors to consider before investing in an AI agent for your business.
FAQs
Looking for details to help you decide?
Here’s why Auralis help you start saving today!
Does Auralis integrate directly with e-automate, or do we need middleware?
Direct integration via API/SFTP/exports. We monitor handoffs (meters→contracts→billing, service, parts) and can safely post meters, create calls, or queue invoices. There would be no need for rip-and-replace.
Can Auralis validate meter reads and stop billing errors before invoices go out?
Yes. We flag late/missing/duplicate reads and schema drift, run pre-bill health checks, and route exceptions with owner/SLA to reduce delays and write-offs.
Can it create service calls and assist dispatch inside e-automate?
Yes. We create/enrich the call (device, contract, history), suggest technician/time windows, and hand off to dispatch, or execute per your policy.
How does it help with parts, inventory, and RMAs?
Auralis detects PO/vendor delays and min/max breaches, drafts RMA packets, suggests substitutions from available stock, and routes to the right owner with audit trails.
Will it improve AR collections/dunning in e-automate?
Yes. Trigger reminders, track promises-to-pay, and surface at-risk receivables—finance gets a prioritized, context-rich queue with outcomes logged.
What about security, data control, and hosting?
Role-based access with read-only or scoped writes, full audit logs, and encryption in transit/at rest. Deploy cloud, private cloud, or on-prem with data-residency alignment.
Disclaimer:
“e-automate” and any related logos, trademarks, and brand names are the property of ECI Software Solutions, Inc. and are used here for identification purposes only. Auralis is not affiliated with, endorsed by, or sponsored by ECI Software Solutions, Inc. The integration described is independently developed and maintained by Auralis to work with your existing e-automate environment, using your own subscription and customer-authorized interfaces (e.g., APIs, exports, or SFTP where available) in line with your ECI terms of use. All other trademarks are the property of their respective owners.
Powered by
Solutions
About
Integrations
Links
Offices
USA
#5640, 2261 Market Street
San Francisco,
CA 94114
San Francisco,
CA 94114
Norway
Grandfjæra 28, 6423
Molde, Norway