What does the one-time setup fee cover?

The one-time setup fee includes integrating Auralis AI with your helpdesk, training the AI with your knowledge base, customized prompt engineering, fine-tuning the models with your business logic, and initial system setup tailored to your business needs.

Who is the Essentials plan best suited for?

The Essentials plan is designed for small and medium-sized businesses that need help desk integration and basic agent assistance features. with basic and public data sources and no need for intelligent AI agent actions like making 3rd party API calls or no deep integrations.

What additional features are included in the Standard plan?

The Standard plan includes everything in the Essentials plan, plus advanced data ingestion. It also offers deep integrations, intelligent AI actions like auto triage, agent cherry-picking, and priority support via Slack/Teams, and many other features. It's suited for most companies with established product and support teams.

Is there an on-premise option available?

Yes, the Enterprise plan offers an on-premise deployment option for businesses that require this level of customization and security. Both our hosted as well as on premises options are ISO 27001, SOC 2, and HIPAA compliant.

How long does it take to implement Auralis AI?

You can start seeing results in as soon as 10 days but going live or customer-facing can take between 4 - 6 weeks. Implementation typically follows this timeline: Discovery: 1 week Training, Testing, and Monitoring: 2-4 weeks Internal Deployment and Testing: 2 weeks Production: 1-2 months

Can I customize the AI according to my business needs?

Yes, all plans include customizing the AI specifically for your business. This is what sets our AI apart from competitors. We don't just sell you a tool and let you figure things out, we offer a complete AI powered automation solution that can demonstrate results. This is highly customizable and will be set up with your business in mind.

What type of data sources can Auralis AI integrate with?

The Essentials plan integrates with helpdesks, while the Standard and Enterprise plans can ingest data from more complex sources such as CRM, ERP, e-commerce, and other custom databases. Auralis integrates with over 150+ systems out of the box and can talk to any system that supports an API.

What are ‘intelligent triage’ and ‘agent cherry-picking’ features?

Intelligent triage refers to the AI's ability to prioritize and route customer issues efficiently, while agent cherry-picking allows the system to select the most appropriate agents for specific tasks.

Can I upgrade from the Essentials plan to the Standard or Enterprise plan?

Yes, you can upgrade at any time. Upgrading allows you to unlock additional features like data ingestion from more complex sources (e.g., CRM, ERP), intelligent AI actions, and advanced support options.

What kind of data can Auralis AI ingest under the Standard plan?

The Standard plan allows Auralis AI to ingest data from complex sources such as CRM, ERP systems, and e-commerce platforms, providing your AI with the depth of information needed to handle more intricate customer queries and processes.

What’s the main difference between the Essentials and Standard plans?

While the Essentials plan is designed for small to medium businesses, focusing on basic helpdesk integration, the Standard plan offers advanced features like intelligent triage, agent cherry-picking, and the ability to ingest data from multiple, complex sources and the ability for the agent to deeply integrate into your product.

How is support structured across different plans?

Essentials plan: Email support is provided. Standard plan: Priority support via Slack, or Teams, email, and scheduled c-calls Enterprise plan: 24/7 priority support with a dedicated account manager is offered, ensuring you have continuous assistance.

What is ‘agent cherry-picking,’ and how does it benefit my support team?

Agent cherry-picking allows Auralis AI to intelligently select the best agent for a specific ticket based on expertise, availability, and other factors, ensuring the most qualified individual handles the issue, and improving response times and resolution quality.

What’s the difference between the setup time for internal deployment and production?

The internal deployment phase, which takes about 2 weeks, focuses on testing and refining the AI within your organization. Full production deployment, which takes 1-2 months, ensures the AI is fully operational and integrated across all your systems and workflows.

Can I choose an on-premise deployment with any of the plans?

The on-premise deployment option is available exclusively with the Enterprise plan. This allows businesses with specific data security or regulatory requirements to host Auralis AI on their own servers.

Does Auralis AI offer real-time monitoring and analytics for the Standard and Enterprise plans?

Yes, both the Standard and Enterprise plans provide access to real-time analytics. However, the Enterprise plan offers a more advanced dashboard with deeper insights and tracking capabilities to help larger organizations monitor performance and make data-driven decisions.

What kind of ROI can I expect from using Auralis AI?

Typically about 30% - 50% of your tickets get handled by AI instantly and that translates to an ROI of 3 - 5x depending on your industry and business use case. Also, every member of your team can see a 10h - 15h efficiency gain per week with our internal automations.

How customizable is your AI for businesses with unique customer service needs?

All Auralis AI plans include customized prompt engineering and templating, ensuring the AI is tailored to your business’s specific customer service workflows and unique requirements. We don't just sell you a tool and let you figure things out, we offer a complete AI-powered automation solution that can demonstrate results. This is highly customizable and will be set up with your business in mind.

Auralis AI Pricing Plans - Choose the Right Plan for Your Business

Tailored Solutions, Transparent Pricing

Find the Perfect Plan for Your Needs with Auralis.
Pay a a fraction of what it costs an employee for an entire AI Team

ESSENTIALS

STARTS FROM

$499

per month

+ One time custom setup and training

Integrates with any Helpdesk you use for ticketing and live agent handoff
Ingest and train our AI with your knowledgebase, websites, documents and more
Real time coaching for your agents
Customized Prompt Engineering and Templating tailored for your business
Basic reporting and analytics
Support via Email

Designed for small and medium-sized companies that require features like live chat, helpdesk integration and agent assist

BUSINESS

STARTS FROM

$4,999

per month

+ One time custom setup and training

Everything in the Essentials plan
Advanced AI agents can call third-party systems to perform actions and fetch data
Additionally ingest data from complex sources, including CRM, ERP, ecommerce, and other custom data sources
Quality audits of tickets and advanced reporting with analytics
Priority support via Slack/Teams & Scheduled calls

Tailored for larger businesses with extensive features lie Auto QA and top-tier customization options

Tailored for enterprises, this plan offers extensive features top-tier customization, and an option for on-premise deployment.

Enterprise

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Our dedicated sales team is eager to assist in tailoring the perfect plan or features to fit your business needs, ensuring optimal performance and satisfaction.

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Tailored Solutions, Transparent Pricing

ESSENTIALS

STARTS FROM

$499

per month

Designed for small and medium-sized companies that require features like live chat, helpdesk integration and agent assist

BUSINESS

STARTS FROM

$4,999

per month

Tailored for larger businesses with extensive features lie Auto QA and top-tier customization options

Tailored for enterprises, this plan offers extensive features top-tier customization, and an option for on-premise deployment.

Enterprise

Unlock Your AI Assistant Now!

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