Compare AI Chatbot Features
Will you do it yourself with others or choose us to do it for you?
Our Zendesk AI Chatbot integration can elevate both your customer’s support experience as well as agent performance.
4.97 / 5
Auralis in 2 minutes
These are the exact words of a client after we tried out almost 23 generic AI chatbots to handle simple and repeated customer interactions. Most generic AI chatbots that we tried out there simply don’t cut it, the quality is very poor, in many cases the responses are junk and the bots are not trainable. They are fine for free or hobby products where a few bad answers don’t matter but not suitable for businesses like our own, with a reputation to protect.
The foundations of how LLMs work showed us that for a product to be successful we needed the following components
Our AI agents can’t be created in 5 minutes, they take time and effort. Once done however, the results are demonstrably better than using anything out there in the market. We’ve actually tested this against solutions that cost 10x more. We even encourage our customers to try other solutions alongside to see the Auralis difference.
Auralis’ pricing ensures you only pay for successful conversations NOT for cases where a human agent was needed or where the response was simply not good enough. We also understand that most businesses don’t have the time to set up, train, test and monitor the AI agent. That’s when we came up with our unique done for you AI transformation service where we take care of everything and you can enjoy the results.
Intelligent bots for messaging and email that leverage the most extensive database of customer intents.
Automatically classifies and categorizes incoming customer conversations based on their intent, sentiment, and language.
Friendly nudges for improving your knowledge bases and product. Auralis scans every conversation and provides insights for your leadership teams.
AI-suggested shared responses admins can create to help agents respond faster and more consistently.
Your team’s life is made a lot easier by shielding them from repetitive requests, helping them solve customer issues quickly, more effectively and with less effort.
Agents feel less overwhelmed and are freed up to tackle more complex, meaningful work — with a direct impact on job satisfaction and retention.
AI elevates your customer’s overall experience. People want fast, effective support on every channel, from bots and agents alike. Feeling heard and seen has a direct impact on how customers perceive your brand – and whether or not they come back.
Learn more about Auralis for Zendesk, anyone can use AI to scale and simplify support. Deploy quickly to start solving issues right away, surface relevant data for your support team, reduce repetitive work, and start building better bots.
Setting up and integrating Auralis with Zendesk just takes a few minutes, these benefits last forever
Connect directly to a sales agent for follow ups
Answer in any language your customer needs help in
Have your sales team available round the clock, even on weekends
Better, faster responses create more customers
Reduce wait times while Increasing leads captured
Train your AI assistant on the fly and improve accuracy over time
Summarize all queries into actionable insights instantly
Offer next-best actions and real-time recommendations
Scale your business without scaling your sales team
| Auralis | ChatGPT | Zendesk AI | |
|---|---|---|---|
|
Feature/Capability |
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Self Train AI |
|
|
|
|
Custom Data Sources
(Website, Videos, Past Tickets ++) |
|
|
|
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Multi-language Capabilities |
Supported |
Limited |
Limited |
|
CRM Integrations |
Seamless integration |
|
Limited |
|
Insights from your CX data |
|
Not inherently |
|
|
MLOps |
Higly fine tuned modes |
General purpose |
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Reinforcement Training |
|
|
|
|
Prompt Templating |
Advanced |
Limited |
|
|
Customization & Flexibility |
High |
Not secure |
Limited |
|
Data Security & Compliance |
Enterprise-grade |
Not secure |
Limited |
| Table Header | |
|---|---|
|
Self Train AI |
|
|
Custom Data Sources
(Website, Videos, Past Tickets ++) |
|
|
Multi-language Capabilities |
Supported |
|
CRM Integrations |
Seamless integration |
|
Insights from your CX data |
|
|
MLOps |
Higly fine tuned modes |
|
Reinforcement Training |
|
|
Prompt Templating |
Advanced |
|
Customization & Flexibility |
High |
|
Data Security & Compliance |
Enterprise-grade |
| Table Header | |
|---|---|
|
Self Train AI |
|
|
Custom Data Sources
(Website, Videos, Past Tickets ++) |
|
|
Multi-language Capabilities |
Limited |
|
CRM Integrations |
|
|
Insights from your CX data |
Not inherently |
|
MLOps |
General purpose |
|
Reinforcement Training |
|
|
Prompt Templating |
Limited |
|
Customization & Flexibility |
Not secure |
|
Data Security & Compliance |
Not secure |
| Table Header | |
|---|---|
|
Self Train AI |
|
|
Custom Data Sources
(Website, Videos, Past Tickets ++) |
|
|
Multi-language Capabilities |
Limited |
|
CRM Integrations |
Limited |
|
Insights from your CX data |
|
|
MLOps |
|
|
Reinforcement Training |
|
|
Prompt Templating |
|
|
Customization & Flexibility |
Limited |
|
Data Security & Compliance |
Limited |
“Transitioning to Auralis AI was a game-changer. We used to fret about training new hires and managing peak times.
Now, Auralis handles high demand with ease, ensuring each customer feels heard and helped. It’s as if we’ve supercharged our support without the overheads of a massive team!”
Morgan VP
Looking for details to help you decide?
Here’s why Auralis Zendesk AI Chatbot help you start saving today!
Zendesk AI Chatbot integration refers to the process of incorporating Auralis AI's capabilities into Zendesk's customer service platform. This integration allows businesses to enhance their customer experience and improve agent performance by leveraging AI-powered chatbots within Zendesk.
Integrating Auralis AI with Zendesk can benefit your business in several ways:
Improve customer satisfaction: AI chatbots can provide instant responses to customer queries, reducing wait times and enhancing overall satisfaction.
Increase agent efficiency: Chatbots can handle routine queries, freeing up agents to focus on more complex issues, thus improving their productivity.
24/7 availability: AI chatbots can operate round the clock, ensuring that customers can get assistance at any time, even outside of business hours.
Data-driven insights: Auralis AI provides valuable insights into customer interactions, helping you understand customer needs and preferences better.
Integrating Auralis AI with Zendesk is a straightforward process. Auralis provides a seamless integration that can be set up through the Zendesk Marketplace. Once installed, you can configure the chatbot to suit your business needs and start using it to enhance your customer service.
Yes, you can customize the Auralis Zendesk AI chatbot to align with your brand and business requirements. You can configure the chatbot's responses, language, and behavior to provide a personalized experience for your customers.
While basic technical knowledge is helpful, you don't need to be a technical expert to integrate Auralis AI with Zendesk. The integration process is designed to be user-friendly, and Auralis provides documentation and support to help you through the process.
The cost of integrating Auralis AI with Zendesk depends on your business needs and the specific features you require. Auralis offers flexible pricing plans to accommodate businesses of all sizes, so you can choose a plan that suits your budget and requirements.
Yes, Auralis AI is compatible with other customer service platforms besides Zendesk. Auralis offers integrations with a variety of popular platforms, allowing you to enhance your customer service capabilities across multiple channels.
Yes, Auralis provides training and support to help you get started with using its AI engine with Zendesk. The training resources include documentation, tutorials, and customer support to ensure a smooth integration process.
Yes, Auralis offers technical support to help you integrate its AI engine with Zendesk. You can reach out to their support team for assistance with any technical issues or questions you may have during the integration process.
Disclaimer:
“Zendesk” and all associated logos, trademarks, and brand names are the property of Zendesk, Inc. and are used solely for reference purposes. Auralis is not affiliated with, endorsed by, or sponsored by Zendesk, Inc. The integration provided by Auralis is independently developed and maintained to enhance your Zendex functionality, utilizing your own Zendex subscription and official APIs.
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