Salesforce AI Integration by Auralis AI
Boost ServiceNow AI Agents with Auralis IntegrationEliminate repetitive tasks, reduce response times by 60%, and empower your team with ServiceNow AI agents integrated seamlessly with Auralis AI Platform.
These are the exact words of a client after we tried out almost 23 generic AI chatbots to handle simple and repeated customer interactions. Most generic AI chatbots that we tried out there simply don’t cut it, the quality is very poor, in many cases the responses are junk and the bots are not trainable. They are fine for free or hobby products where a few bad answers don’t matter but not suitable for businesses like our own, with a reputation to protect.
The foundations of how LLMs work showed us that for a product to be successful we needed the following components
Our AI agents can’t be created in 5 minutes, they take time and effort. Once done however, the results are demonstrably better than using anything out there in the market. We’ve actually tested this against solutions that cost 10x more. We even encourage our customers to try other solutions alongside to see the Auralis difference.
Auralis’ pricing ensures you only pay for successful conversations NOT for cases where a human agent was needed or where the response was simply not good enough. We also understand that most businesses don’t have the time to set up, train, test and monitor the AI agent. That’s when we came up with our unique done for you AI transformation service where we take care of everything and you can enjoy the results.
We train Auralis on your help content, web data, knowledge bases, and historical Servicenow tickets.
We then configure and integrate your Servicenow AI copilot across your systems.
Servicenow chatbot performance is continuously monitored and refined using reinforcement learning.
Auralis remains aligned with your evolving content.
Context-aware bots for email and chat that handle complex conversations and escalate seamlessly within Servicenow.
Automatically routes tickets based on intent and urgency, reducing misclassification and delays.
Evaluates responses in real-time and flags inconsistencies before they affect CX metrics.
Delivers contextual suggestions and knowledge directly inside Servicenow to reduce resolution time.
Highlights missing or outdated documentation based on customer interactions.
Creates reusable AI-generated responses based on high-frequency interactions.
Your team’s life becomes significantly easier by reducing repetitive queries and enabling faster, more efficient issue resolution.
Agents experience less overload and can focus on higher-value interactions — improving both performance and overall job satisfaction.
Upto 35% increase in deal closure rates than regular manual approach.
Over 50% reduction in manual data entry saving time and reducing costs.
Instant feedback and actionable insights for better performance.
Upto 40% improvement in campaign performance
Optimize content automatically on the fly for better performance.
Personalized customer journey mapping
60% faster and cheaper ticket resolution helping resolve tickets like never before.
| Auralis ServiceNow ® AI Agents | Default ServiceNow ® AI Integrations | Generic Artificial Intelligence | |
|---|---|---|---|
|
Feature/Capability |
|
|
|
|
Self Train AI |
|
|
|
|
Custom Data Sources
(Website, Videos, Past Tickets ++) |
|
|
|
|
Multi-language Capabilities |
Supported |
Limited |
Limited |
|
CRM Integrations |
Seamless integration |
Seamless integration |
|
|
Insights from your CX data |
Highly fine tuned modes |
Not inherently |
|
|
MLOps |
Highly fine tuned modes |
General purpose |
|
|
Reinforcement Training |
|
|
|
|
Prompt Templating |
Advanced |
Limited |
|
|
Customization & Flexibility |
High |
Limited |
Limited |
|
Data Security & Compliance |
Enterprise-grade |
Enterprise-grade |
Limited |
| Table Header | |
|---|---|
|
Self Train AI |
|
|
Custom Data Sources
(Website, Videos, Past Tickets ++) |
|
|
Multi-language Capabilities |
Supported |
|
CRM Integrations |
Seamless integration |
|
Insights from your CX data |
|
|
MLOps |
Higly fine tuned modes |
|
Reinforcement Training |
|
|
Prompt Templating |
Advanced |
|
Customization & Flexibility |
High |
|
Data Security & Compliance |
Enterprise-grade |
| Table Header | |
|---|---|
|
Self Train AI |
|
|
Custom Data Sources
(Website, Videos, Past Tickets ++) |
|
|
Multi-language Capabilities |
Limited |
|
CRM Integrations |
|
|
Insights from your CX data |
Not inherently |
|
MLOps |
General purpose |
|
Reinforcement Training |
Highly fine tuned modes |
|
Prompt Templating |
Limited |
|
Customization & Flexibility |
Limited |
|
Data Security & Compliance |
Not secure |
| Table Header | |
|---|---|
|
Self Train AI |
|
|
Custom Data Sources
(Website, Videos, Past Tickets ++) |
|
|
Multi-language Capabilities |
Limited |
|
CRM Integrations |
Limited |
|
Insights from your CX data |
|
|
MLOps |
Highly fine tuned modes |
|
Reinforcement Training |
Highly fine tuned modes |
|
Prompt Templating |
|
|
Customization & Flexibility |
Limited |
|
Data Security & Compliance |
Limited |
Looking for details to help you decide?
Here are some frequently asked questions around our ServiceNow AI Agents Integration
ServiceNow AI Agents are intelligent virtual assistants powered by Auralis that integrate seamlessly with your ServiceNow instance. These AI agents use advanced natural language processing and machine learning to automate support tasks, enhance service delivery, and improve user experience across your ServiceNow platform. They act as digital workers that continuously learn from interactions to provide increasingly accurate and relevant support.
AI Agents transform ServiceNow performance by automating routine tasks and providing instant, 24/7 assistance to users. They significantly reduce ticket resolution times by handling common requests automatically and routing complex issues to the right teams immediately. The agents maintain consistent service quality across all interactions while gathering valuable insights that help improve overall service delivery. This automation allows your human agents to focus on more complex, high-value tasks that require critical thinking and personal attention.
Our implementation process is streamlined and methodical. We begin by training the AI agents on your existing ServiceNow data and knowledge base. Next, we integrate the agents with your ServiceNow instance and configure them according to your specific workflows. After thorough testing and optimization, we deploy the agents and establish continuous monitoring systems. The entire process typically takes four weeks, with our team handling all technical aspects while keeping you informed and involved at every step.
Yes, our ServiceNow AI Agents are highly adaptable to your organization's unique requirements. We can customize them to align with your specific business processes, industry regulations, and compliance standards. The agents can be trained to understand your organization's terminology, follow your established workflows, and maintain your brand voice in all interactions. This customization ensures that the AI agents become a natural extension of your existing support structure.
Our solution is designed to minimize technical burden on your team. We handle the complete setup, integration, and maintenance of the AI agents. Your team doesn't need specialized technical knowledge to manage the system. We provide comprehensive training for your administrators and end-users, ensuring everyone can effectively interact with and benefit from the AI agents. Our technical team remains available for ongoing support and guidance.
Accuracy is maintained through a multi-layered approach to quality control. The AI agents continuously learn from each interaction, incorporating feedback and outcomes to improve their responses. Our system includes real-time monitoring and automated quality checks to ensure accuracy. Human oversight is maintained for critical decisions, and regular performance reviews help identify areas for improvement. The agents are also updated regularly with new information from your knowledge base and service catalog.
Security is paramount in our system design. We implement enterprise-grade security measures including end-to-end encryption for all data transmissions and role-based access control for system management. Our infrastructure complies with major security standards and regulations. We regularly conduct security audits and updates to maintain the highest level of protection for your data. Additionally, we offer options for on-premise deployment to meet specific security requirements.
Our standard deployment timeline is four weeks, though this can vary based on your organization's size and requirements. The process includes initial setup and configuration, data training and integration, thorough testing and validation, user acceptance testing, and final production rollout. We maintain a structured implementation schedule while remaining flexible enough to accommodate your organization's specific needs and timeline constraints.
We provide comprehensive, continuous support for your AI agents. This includes round-the-clock technical assistance, regular performance reviews, and continuous updates to the AI models. Each client is assigned a dedicated success manager who oversees the ongoing optimization of their AI agents. We also provide regular training sessions and updated documentation to help your team maximize the benefits of the system.
Success is measured through a comprehensive set of performance metrics and business outcomes. We track resolution rates, response times, and user satisfaction scores to ensure the AI agents are meeting service level objectives. Cost savings are calculated by measuring reduced handling times and automation rates. We provide regular reports that demonstrate the tangible impact of AI agents on your ServiceNow operations, including trends and recommendations for further optimization.
Disclaimer: “ServiceNow®” and all associated logos, trademarks, and brand names are the property of ServiceNow® Inc. and are used solely for reference purposes. Auralis is not affiliated with, endorsed by, or sponsored by ServiceNow®. The integration provided by Auralis is independently developed and maintained to enhance your ServiceNow’s functionality, utilizing your existing ServiceNow® subscription and official ServiceNow APIs.
