What is a resolved ticket?
A resolved ticket is counted when the customer confirms the answer provided is satisfactory (hard resolution) or exits the conversation without requesting further assistance (soft resolution).
Customers can confirm an answer is satisfactory by:
– Pressing the “Thanks – that helps” quick reply.
– Entering an affirmative response such as ‘Yes’, ‘Sure’, ‘Thanks’ etc.
– Rating the response 4 stars or more
Customers can request further assistance by:
– Pressing the Talk to a human quick reply.
– Entering a response that suggests their query is unresolved.
– This includes asking clarifying questions or asking to speak to human support.
Does Auralis AI support multiple languages?
Auralis AI leverages the multilingual capabilities of GPT, enabling it to comprehend and respond in various languages found across the internet. This means that even if your customer support content or data is primarily in English, Auralis AI can interact and provide assistance in the language your customers use. However, it’s important to note that querying in a language different from your primary content language might impact the effectiveness slightly. The AI is currently more adept at finding the most relevant context and responses in the language in which it has been predominantly trained. We’re continuously enhancing Auralis AI’s multilingual functionality to deliver more accurate and contextually relevant support across diverse languages.
Customers can confirm an answer is satisfactory by: – Pressing the “Thanks – that helps” quick reply. – Entering an affirmative response such as ‘Yes’, ‘Sure’, ‘Thanks’ etc. – Rating the response 4 stars or more.
Customers can request further assistance by: – Pressing the Talk to a human quick reply. – Entering a response that suggests their query is unresolved. – This includes asking clarifying questions or asking to speak to human support.
Can Auralis support human customer service agents?
Absolutely! Auralis AI is designed to complement and support human agents by handling routine inquiries and filtering out complex issues that require human intervention and passing them off to humans. This collaboration ensures that support agents can focus on more challenging tasks, thereby improving efficiency and job satisfaction.
How does Auralis Zap improve customer service?
Auralis Zap improves customer service by using AI-powered customer service tools, such as AI chatbots and intelligent automation. These tools can handle a vast array of customer queries instantly, providing answers that customers expect with speed and accuracy, thus improving overall satisfaction.
Is Auralis Zap secure and reliable?
Yes, Auralis AI prioritizes security and reliability. It employs state-of-the-art AES256 encryption encryption and security practices to safeguard all interactions and data. Continuous updates and monitoring also ensure that the system remains robust against evolving threats and challenges in the AI landscape. We generally don’t store PII unless you specifically upload it, or a user provides it in a question to your bots. We store queries and responses in our database to be able to provide and improve on the service. Queries and responses also pass through OpenAI and are subject to their privacy policy as well.
Which AI models does Auralis use?
Auralis is uses multiple AI models in the background and chooses the best one depending on your request. We have custom agents for text generation, image generation, data visualization etc. We are constantly fine tuning models and tweaking them with reinforcement learning. This is how Auralis gets better over time and the more you use it.
What role does NLP play in Auralis?
Natural Language Processing (NLP) is at the core of Auralis. It enables the system to understand, interpret, and respond to customer queries in a natural, human-like manner. This capability ensures that interactions are smooth and intuitive, enhancing the customer experience significantly. We combine NLP with GPT to provide cutting edge customer support in natural languages.
Why not just use ChatGPT?
Auralis can do everything that ChatGPT (by OpenAI) can do and a lot more. It internally routes requests to OpenAI when it feels the output will be the best there. It also can send requests to other AI engines and software like MidJourney, Charts, WolframAlpha etc. At the minimum you get the latest ChatGPT for a fraction of the price for your whole team with Auralis.
How does Auralis AI handle a surge in customer questions?
Auralis AI, using AI-powered chatbots and automated responses, is well-equipped to manage high volumes of customer questions simultaneously. This capacity ensures consistent customer support, even during peak times or unexpected surges, safeguarding the customer experience.
How is this different than ChatGPT?
Auralis has all the features of ChatGPT along with capabilities to access the internet, execute code and use other apps, access multiple finetuned AI models and access tools you already use everyday. Think of it as ChatGPT + AutoGPT + Powerful Custom Agents
Can you add my own data source to Auralis?
Yes – we write both custom connectors as well as integrations to other apps and tools you use everyday. Please feel free to reach out to us on this form here. Click here
I want an additional feature or tool on Auralis
We’d love to hear more ! Please feel free to reach out to us on this form click here. We listen to our users attentively to make sure we’re adding features that will be gamechanging for your team’s workflows.
Is my data safe with Auralis, how is my privacy protected?
You data is completly secure with auralis, we use pseudo randomizers internally as well as externally and we don’t store or use PII unless you specifically upload it, or a user provides it in a question to your Auralis. Its safer for your data to use an AI service via Auralis as opposed to directly using that service in most cases.
