FAQs

By offering round-the-clock support, delivering instant responses, and ensuring accurate answers, Auralis AI significantly boosts customer satisfaction while lowering operational costs.

Auralis.AI targets a wide range of industries, with a particular focus on customer-centric sectors such as retail, e-commerce, financial services, telecommunications, healthcare, and SaaS companies. It is primarily for established companies that have a high volume of repetitive queries. Companies that have high customer support costs, high employee churn, and people related inefficiencies in handling customer inquiries. Companies that have limited customer support hours and language barriers in customer service. Companies who have difficulty in scaling customer support with business growth.

Auralis AI’s Neural Navigator allows customers and agents to engage interactively with your product, enhancing the support experience through an AI-driven support center. It also lets admins quality check and train the AI wherever it's needed.

Yes, Auralis AI seamlessly integrates with any helpdesk software and modern systems, ensuring smooth support operations without overhauling your current infrastructure. Auralis integrates with over 150+ systems out of the box and can talk to any system that supports an API.

Auralis AI provides features like helpdesk agent assist, suggesting drafts, creating tickets, and providing real-time recommendations, allowing agents to focus on more complex tasks.

Auralis AI’s live chat assist provides 24/7 customer support on your website, ensuring customers always have access to information and solutions, reducing the need for human support.

Auralis AI uses sentiment and intent analysis to prioritize tickets based on urgency, ensuring that critical issues are handled promptly, and improving overall service efficiency.

Yes, Auralis AI offers multi-lingual support, allowing businesses to serve customers globally, regardless of their preferred language. Auralis AI supports over 100 languages, ensuring that your customers can receive assistance in their preferred language, no matter where they are.

Auralis AI automates responses for routine queries, reduces the number of escalations, and speeds up resolution times, which in turn decreases the overall handling time per ticket.

Auralis AI’s Insights Dashboard delivers real-time analytics on customer interactions, helping businesses identify trends, improve service, and make data-driven decisions.

Auralis AI constantly ingests and syncs your knowledge base, documents, and other content sources, ensuring that customers receive the most accurate and current information. It also has inbuilt data pipelines that keep your information in sync with the changing needs of your business.

Yes, Auralis AI can autonomously resolve complex issues across multiple channels and seamlessly hand off cases to human agents when necessary, providing a flexible and adaptive solution. It can also get information from 3rd party systems and execute workflows on behalf of your team

Auralis AI is designed to integrate quickly with your existing systems and helpdesk software, allowing you to start benefiting from AI-driven customer support within a couple of weeks.

Auralis AI increases agent productivity by handling routine inquiries, freeing up agents to focus on more complex tasks, while also reducing handling time and improving case deflections.

By automating repetitive tasks, reducing the number of tickets needing human intervention, and lowering the cost per ticket, Auralis AI helps businesses scale without increasing support costs. Typically about 30% - 50% of your tickets get handled by AI instantly and that translates to an ROI of 3 - 5x depending on your industry and business use case. Also, every member of your team can see a 10h - 15h efficiency gain per week with our internal automations.