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Case Study

Reimagining chronic care through personalized, data-powered engagement

Reimagining chronic care through personalized, data-powered engagement

Reimagining chronic care through personalized, data-powered engagement

The Client

A global healthcare technology company that provides personalized chronic care programs combining doctors, nutritionists, health coaches, and lifestyle interventions. Their platform integrates health data, lab results, and ongoing engagement to deliver sustainable outcomes for patients suffering from diabetes, gut issues, and metabolic conditions.

Key Challenges

Our client needed to scale patient engagement without scaling costs:

Our Solution

Our client deployed Auralis AI agents, that were then trained on medical protocols, nutrition plans, and patient engagement workflows to:

ROI-Driven Results in 90 Days

Average response time (patient queries)

6+ hours

Before Auralis

2 minutes

After Auralis

Patient adherence rate

58%

Before Auralis

82%

After Auralis

Health coach spending time on routine queries

65%

Before Auralis

22%

After Auralis

Program completion rate

52%

Before Auralis

79%

After Auralis

Support Costs (per patient)

₹1,200

Before Auralis

₹400

After Auralis

The Process

Protocol-based training

AI agents were trained on Wellfinity’s medical protocols, nutrition frameworks, and patient engagement playbooks to ensure accurate, compliant responses

Proactive engagement

AI delivered contextual nudges, reminders, and lifestyle prompts that kept patients engaged between consultations and reduced drop-off.

Continuous feedback loop

Live inputs from doctors, nutritionists, and health coaches were used to refine AI responses, aligning support with evolving care practices.

Data-driven insights

Real-time analysis of lab results, health records, and patient feedback enabled the AI to flag anomalies and surface insights for medical teams.

Seamless omnichannel support

Integrated across WhatsApp, email, and in-app channels to ensure consistent, always-available patient engagement without overwhelming staff.

The Results

With Auralis AI, the client expanded care capacity, improved patient engagement, and built a more sustainable model for delivering chronic care at scale.

Client Testimonial

“With Auralis, our patients get timely answers and reminders that keep them engaged between consultations. It’s taken a huge load off our doctors and coaches, who can now dedicate more attention to complex cases instead of repeating routine advice. We’ve seen patients stick with their programs longer, and the quality of our interactions has gone up significantly.”

client 4

Head of Patient Support

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